[Hiring] Value Realization Manager @Everstream Analytics

Role Description

Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.

• Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
• Build and maintain executive-level relationships within assigned strategic accounts.
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
• Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
• Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
• Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
• Champion customer advocacy by helping expand customer references, testimonials, and case studies.
• Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
• Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
• Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
• Travel as needed to client locations for business reviews, analysis, and relationship-building.
• Be available and responsive in the event of any critical customer needs or emergencies.

Qualifications

• 5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
• Strong experience working with Enterprise-level customers and managing complex client relationships in the UK & DACH Regions.
• Professional fluency in German and English required.
• Depth in problem solving, supply chain analysis, and strategic planning.
• Exceptional written, verbal, and interpersonal communication skills.
• Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
• Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
• Ability to translate customer goals and business strategies into actionable success plans with little oversight.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
• Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
• Hands-on approach, willing to engage directly with customers onsite when needed.

Requirements

• Location: Flexible, within reasonable travel distance of DACH customers and able to travel as needed.
• Working hours aligned to Central European time zones.

Benefits

• Global remote-first company with a connected and collaborative culture.
• Focus on growth for people, business, and customers.
• Opportunity to work with innovative, driven, and supportive individuals.