[Hiring] Technical Account Manager @CCC Intelligent Solutions

Role Description

The Technical Account Manager, Enterprise Support is a senior technical, customer-facing individual contributor responsible for supporting the reliability and operational health of CCC’s enterprise customers. The role focuses primarily on strategic automotive accounts with the most complex technical environments and support needs, while also providing technical expertise and escalation support across the broader enterprise customer base.

• Serve as a senior technical escalation point for CCC’s enterprise customers.
• Provide hands-on troubleshooting and advanced API support for complex customer issues.
• Own complex, high-severity customer issues from escalation through resolution.
• Create a direct connection between customer technology teams and CCC’s technical organizations.
• Develop a detailed understanding of customer environments, integrations, workflows, and technical dependencies.
• Lead technical communications during high-severity incidents, service reviews, and post-incident discussions.
• Partner across Engineering, Product, Support, Sales, Professional Services, account teams, and applicable third parties.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent practical experience.
• 7+ years of experience in enterprise technical support, technical account management, service delivery, customer-facing platform support, software development, or a related technical role.
• 3+ years of experience serving as a senior technical escalation resource for large, complex, production environments.
• Preferred experience as a Technical Account Manager, senior technical support professional, client-platform liaison, API developer, or similar customer-facing technical expert.

Requirements

• Demonstrated ability to troubleshoot complex technical issues.
• Experience supporting APIs, integrations, enterprise platforms, SaaS products, or other interconnected technical environments.
• Preferred working knowledge of cloud infrastructure, networking, security, distributed systems, databases, or SaaS architectures.
• Preferred experience with incident management, root cause analysis, service-health metrics, SLAs, KPIs, escalation models, or operational-excellence practices.
• Preferred experience improving support tooling, case-management processes, dashboards, reporting, automation, or technical documentation.
• Ability to communicate effectively with stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Ability to influence cross-functional teams, establish ownership, and drive progress without direct authority.
• Exceptional written and verbal communication skills.
• Sound judgment, composure under pressure, a strong ownership mindset, and a customer-focused approach.

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups