[Hiring] Technical Account Manager @Frame Security

Role Description

We are looking for a technical powerhouse with zero ego to join us as a Technical Account Manager (TAM). This isn’t a standard sales TAM role—you’ll be our technical secret weapon across the entire customer journey.

• Partner with Sales to crush a technical evaluation or Proof of Value (POV).
• Live-troubleshoot with prospects.
• Partner with Customer Success to ensure enterprise customers get maximum value from Frame.

Key Responsibilities

• Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
• Drive POVs & Deployment: Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
• Partner for Growth: Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
• Build for Scale: Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams.

Success Metrics

• Revenue closed
• Customer renewals & expansion
• Achievement of company revenue and retention goals

Qualifications

• 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
• Solid Tech Fundamentals: Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
• Grit & Curiosity: High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
• Low Ego, High Energy: A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.
• Bonus Points: Experience in SaaS (cybersecurity is a nice-to-have, not a requirement).

Benefits

• Medical, dental and vision insurance.
• Monthly connectivity reimbursement.
• Unlimited paid time off.
• 401(K) Retirement Savings Plan.
• Free daily on-site lunch.
• On-site covered parking.