[Hiring] Technical Account Manager @Availity

Role Description

The Technical Account Manager (TAM) serves as a liaison between Availity’s technical teams, health plan analysts, Strategic Account Managers (SAS), and the strategic health plan partners, ensuring that the products or services align with the customers' technical needs and business objectives. Responsibilities include:

• Ensuring customer success by building, maintaining, and expanding relationships with strategic Payer Partners.
• Becoming a Trusted Advisor to clients.
• Coordinating cross-functional efforts and managing timelines.
• Providing exceptional customer service and support.
• Delivering account management excellence and thought leadership.
• Representing the voice of the customer internally and the interests of the organization externally.
• Implementing key marketing strategies to enhance the company's position.
• Some travel is required.

Qualifications

• At least 3 years of account or customer management experience in healthcare, payer, provider relations, or technology environment.
• Associate degree in Business, Finance, Marketing, or equivalent work experience; bachelor’s degree a plus.
• Strong interpersonal skills with experience facilitating meetings and engaging with multiple stakeholders.
• Team player who works in support of others and in close collaborative partnership.
• Knowledge of healthcare payer processing, provider/hospital office operations, customer service, and IT operations.
• Trusted problem-solver who listens to business problems and provides potential solutions.
• Ability to interpret technical issues and translate them into actionable business impacts.
• Exceptional customer service skills.
• Strong analytical and research skills with the ability to guide clients based on analytical data.
• Monthly monitoring and creation of SLA adherence and process improvement based on output.
• Highly motivated, self-starting, and proactive.
• Ability to identify dependencies, risks, blockers, and competing priorities.
• HIPAA knowledge.
• Demonstrated leadership and ability to remain collaborative in high-stakes environments.

Requirements

• Serve as the primary operational escalation point for strategic payer partners.
• Thrive in a rapidly changing and highly ambiguous environment.
• Effectively manage complex projects end-to-end ensuring high levels of satisfaction and execution.
• Knowledge of technical systems integration and internal operating systems (e.g., Salesforce, Jira, Gainsight, Confluence).
• Experience with a large national payer with complex operational, implementation, escalation, and governance needs.

Benefits

• Competitive salary and incentive opportunities.
• Generous HSA company contributions.
• Medical, dental, and vision coverage beginning on day one.
• 401(k) with company match.
• Unlimited PTO for salaried associates plus nine paid holidays.
• Wellness reimbursement of up to $250 annually.
• Education reimbursement programs.
• Paid parental leave for birth and adoptive parents.
• Volunteer and community engagement opportunities.