[Hiring] Technical Account Manager @Netskope

Role Description

Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

• Partner with customers to understand their business goals, cybersecurity strategy, and technical architecture.
• Guide customers through adoption and operational maturity using tailored value realization plans.
• Act as a trusted advisor, aligning customer objectives with the Netskope roadmap.
• Share best practices and connect customers with the right resources across the organization.
• Blend technical expertise with business insight to drive customer loyalty, retention, and growth.

Typical TAM activities

• Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
• Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
• Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
• Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
• Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
• Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
• Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.

Qualifications

• 5+ years of experience as a Professional Services Consultant or Technical Account Manager.
• Proven track record of success and strong presentation skills at both the executive and architect levels.
• Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
• Strong understanding of networking concepts, MDM, and Cloud APIs.
• Experience working with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Perl, Python).
• Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Knowledge of data encryption technologies, SIEM, and load balancing.
• Strong background in network architecture.
• Must be proficient in written and spoken English.

Requirements

• Bachelor’s Degree preferred; relevant experience will also be considered.

Benefits

• Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment.
• Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.