[Hiring] Technical Account Manager @Payscale
Technical Account Manager @Payscale
Account Management
Salary usd 90,880 - 13..
Employment Type full-time
Posted 1wk ago

[Hiring] Technical Account Manager @Payscale

1wk ago - Payscale is hiring a remote Technical Account Manager. 💸 Salary: usd 90,880 - 136,320 per year 📍Location: Northern America, Europe, Asia

Role Description

We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions. This role requires a blend of technical expertise, compensation knowledge, customer-centric mindset, and excellent communication skills to drive customer satisfaction, retention, and growth.

What You'll Do

  • Customer Relationship Management:
    • Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
    • Act as the primary point of contact for technical and compensation inquiries and escalations.
    • Partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work.
  • Technical Advisory and Support:
    • Provide expert guidance on Payscale product capabilities, best practices, and effective strategies.
    • Assist customers in troubleshooting and resolving technical issues promptly.
    • Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions.
    • Work with customers to understand custom training needs and help develop a training program.
  • Account Management:
    • Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell.
    • Develop and execute account plans to drive customer value and ROI from Payscale.
    • Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks.
    • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Product Feedback and Improvement:
    • Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements.
    • Partner with product and engineering teams to test and be a part of the feedback lifecycle for upcoming releases.
    • Drive adoption of new product features through proactive training and adoption focused sessions with customers.
  • Documentation and Reporting:
    • Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions.
    • Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities.
    • Contribute to the Company Knowledge Base.

Qualifications

  • Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field.
  • 3+ years of experience in a technical account management or other technical customer experience roles.
  • 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
  • Experience working with Payscale Marketpay or Payscale Payfactors products.
  • Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
  • Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
  • Advanced Excel skills and knowledge of Tableau.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Proven ability to manage multiple accounts and prioritize tasks effectively.
  • Customer-centric mindset with a passion for delivering exceptional service and support.

Benefits

  • Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work.
  • 14 Paid Company Holidays, includes 2 floating holidays (you choose!).
  • A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale.
  • Unlimited infertility coverage benefits through our medical plans.
  • Additional supplemental health benefits offered to you and your family.
  • 401(k) retirement program with a fully vested immediate company match.
  • 16 weeks of paid parental leave for birthing and non-birthing parents.
  • Health Savings Account (HSA) options and company contributions each pay period.
  • Flexible Spending Account (FSA) options for pre-tax employee allocations.
  • Annual remote work stipend to be used on wellness or home office equipment.
Before You Apply
remote Be aware of the location restriction for this remote position: Northern America, Europe, Asia
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Account Manager @Payscale
Account Management
Salary usd 90,880 - 13..
Employment Type full-time
Posted 1wk ago
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remote Be aware of the location restriction for this remote position: Northern America, Europe, Asia
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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