[Hiring] Technical Account Manager @Secur-Serv

Role Description

The Technical Account Manager will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals. This role involves working cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.

Essential Responsibilities

• Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap.
• Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.
• Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.
• Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.
• Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.
• Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations.
• Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.
• Generate and analyze service performance reports to drive business reviews and proactive account planning.
• Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.
• Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.
• Ability to travel up to 50% as business needs require.

Qualifications

• 4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.
• Solid experience and understanding of Cybersecurity technologies and policies.
• Background in business networking, managed IT services, or enterprise-level support environments.
• Familiarity with CRM platforms and technical documentation practices.

Requirements

• Proven ability to manage multiple priorities, projects, and clients simultaneously.
• High level of professionalism, integrity, and self-motivation.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.
• A customer-first attitude with a passion for delivering world-class service.
• Ability to develop strategic relationships and build long-term trust with clients.
• Proactive problem-solving and a continuous improvement mindset.
• Ability to grasp customers’ needs and suggest timely solutions.
• Strong analytical and problem-solving skills.

Preferred Skills/Experience

• Bachelor's degree from a four-year college or university.
• Solid technical background with hands-on experience in Server, SAN, Cloud, and Network Technologies.

Physical & Mental Requirements

• Sit frequently at a desk.
• Frequent fine hand and finger movements (keyboard, writing, mouse movement).
• Continual close visual acuity for reading.
• Hearing and speaking for communication within and outside of the company.
• May be required to lift/push/pull up to 10 pounds for setup/movement of office equipment.
• Mental Requirements – must be able to consistently learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and communicate effectively.

Benefits

• Generous benefits package for full-time employees, including copay medical plan options, HSA medical plans with employer contributions, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• 401K savings plan with a generous company match, vested on your first day of eligibility.
• Participation in a wellness program to improve health and earn discounts on health insurance premiums.
• Tuition Reimbursement Plan covering up to $5,250 for education and training opportunities.

Company Description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Headquartered in Omaha, NE, Secur-Serv is able to service customers throughout the continental United States and Canada.