[Hiring] Supplier Success Manager @SOVRA

Role Description

SOVRA is looking for a Supplier Success Manager to support new programs launching and expanding into additional states, including Maryland, New York, and New Jersey. This new individual contributor role strengthens the support available to suppliers as SOVRA grows its public procurement programs.

• You onboard suppliers into SOVRA programs and guide them through the information and actions needed to participate effectively.
• You lead one-to-one supplier meetings that clarify program opportunities, address questions, and establish practical next steps.
• You build consistent outreach cadences across live conversations, email, webinars, virtual events, and co-marketing activities.
• You help suppliers develop marketing plans that promote their awarded contracts to local government agencies.
• You maintain thoughtful follow-through when initial outreach does not generate a response, adjusting the approach while keeping communication useful and professional.
• You develop an informed view of the supplier market and use it to shape plans for vendor outreach and contract promotion.
• You create and manage business, account, or marketing plans that reflect supplier needs and program priorities.
• You work across account management, supplier enablement, supplier compliance, and program success to coordinate a consistent supplier experience.
• You represent SOVRA at conferences and trade shows and travel as required, with travel estimated at up to 25%.

Qualifications

• You have 3–6+ years of experience across customer success, account management, partnerships, or client services, with consistent responsibility for client outcomes.
• You have worked with the public sector, government procurement, and/or cooperative purchasing and understand how organizations engage in those environments.
• You have experience in SaaS or GovTech and can connect a program or platform to practical customer and supplier needs.
• You build relationships through live conversations, consultative engagement, and clear facilitation, including webinars or virtual events.
• You have developed and managed business plans, strategic account plans, or marketing plans and can move them from agreement into action.
• You stay organized across CRM activity, follow-through, detailed program information, and multiple cross-functional partners.
• You have worked directly with suppliers or vendors and can help them understand, adopt, and promote a program.
• We are not able to sponsor work visas or transfers at this time.

Requirements

• You want to help suppliers turn awarded public sector contracts into meaningful opportunities with local government agencies.
• You enjoy building trust through direct conversation, practical guidance, and steady follow-through when engagement takes persistence.
• You value work that combines independent ownership with close partnership across teams serving public sector programs.

Benefits

• Comprehensive health and medical coverage.
• Paid time off.
• A structured learning and development program.
• Paid parental leave.

Company Description

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.

What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation.

At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people.