[Hiring] Supplier Relationship Manager @Corpay

Role Description

Corpay is seeking a Supplier Relationship Manager to protect and grow monetized supplier spend across Corpay Payables. This role owns strategic supplier engagement for high-value downgrade defense, supplier monetization, and targeted conversion opportunities across card, debit, Corpay Direct/ACH+, enhanced ACH, and other payment modalities.

The SRM acts as a commercial problem solver between suppliers, clients, Relationship Managers, Vendor Retention, Vendor Enrollment, Operations, Product, Risk, and Payment Operations. The role requires strong negotiation skills, disciplined follow-up, and the ability to use spend data, supplier context, and customer influence to retain card acceptance, down-sell to other monetized products when needed, and improve the supplier experience.

Qualifications

• Bachelor's degree preferred, or equivalent experience in business, payments, operations, finance, sales, supplier enablement, merchant services, or a related field.
• 6-8 years experience in B2B payments, supplier enablement, supplier relationship management, merchant services, fintech, accounts payable, accounts receivable, treasury, or complex B2B sales.
• Demonstrated ability to negotiate with external partners while balancing supplier experience, client expectations, revenue protection, and operational feasibility.
• Experience managing complex, enterprise-level supplier or partner discussions with multiple stakeholders, competing objectives, and material financial exposure.
• Strong financial and commercial acumen, including comfort with settled spend, LTM spend, interchange, rebate economics, supplier pricing, net revenue, and payment modality tradeoffs.
• Comfort working with CRM/case-management systems, Excel-based trackers, Power BI or similar reporting, and structured call documentation.
• Ability to interpret supplier spend, transaction history, modality mix, customer concentration, and post-save performance to prioritize activity.
• B2B payments, fintech, merchant processing, or supplier-network experience strongly preferred.

Requirements

• Manage Tier 2 and other assigned high-value downgrade cases, including suppliers with significant LTM spend, new fee notices, modality-change requests, portal/IVR friction, or multi-customer impact.
• Lead supplier outreach by phone, email, and video to understand the reason for downgrade pressure and negotiate a path to retain card, debit, or another monetized payment method.
• Document saves, downgrades, rationale, next steps, and follow-up commitments in Salesforce, OpsToolkit, SRM trackers, and other approved systems.
• Work targeted supplier populations, including never-on-card suppliers, recent downgrades, ACH/check suppliers, declined card suppliers, and suppliers with material future payment opportunity.
• Pitch the right payment solution based on supplier economics, remittance needs, fraud concerns, transaction size, payment frequency, operational workflow, and customer relationship dynamics.
• Track full-funnel activity including calls, contacts, decision makers reached, objections, enrollments, saved suppliers, post-save spend, and annualized settled spend.
• Build relationships with high-value and enterprise suppliers, including suppliers with complex parent/child structures, multiple MIDs/CVs, conditional acceptance rules, and recurring support needs.
• Develop supplier management plans that capture payment preferences, fee sensitivity, portal needs, remittance requirements, decision makers, client concentration, and prior downgrade history.
• Conduct regular check-ins or business reviews with assigned strategic suppliers where recurring touchpoints can reduce friction and improve long-term acceptance.
• Partner with Vendor Retention, Vendor Enrollment, Enterprise Supplier Support, Relationship Management, Client Relationship Management, Payment Operations, Risk, Product, Data/Analytics, and Sales Operations.
• Identify process gaps such as unsupported supplier terms, payment-method overwrites, Reltio/default-payment changes, CSE issues, supplier linking needs, and reporting limitations.
• Translate recurring supplier objections and operational blockers into playbook updates, product requirements, training topics, and leadership readouts.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.