[Hiring] Strategic Customer Success Manager with German @Jamf

Role Description

At Jamf, we empower people to be their best selves and do their best work. As a Strategic CSM at Jamf, you own the success and retention of Jamf’s most complex and high-value accounts. You act as a trusted advisor to executive stakeholders, driving measurable business outcomes through strategic planning, adoption, and renewal ownership.

In this role, you operate in highly complex customer environments that require strong judgment, executive-level communication, and the ability to navigate ambiguity. You balance strategic planning with hands-on execution, working across multiple stakeholder groups to sustain alignment, momentum, and long-term value realization. This role emphasizes strategic depth, executive alignment, and governance across complex enterprise environments.

This role is offered as remote in Germany. We are only able to accept applications for those based in Germany and have sponsorship to live and work in Germany.

• Own a portfolio of strategic enterprise accounts with global complexity.
• Lead executive business reviews and strategic planning aligned to customer outcomes.
• Drive adoption and maturity of Jamf solutions across large-scale deployments.
• Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies.
• Act as a thought leader, influencing Jamf’s product roadmap and success programs.

Qualifications

• HS Diploma / GED Degree. (Required)
• 5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing strategic enterprise accounts with global complexity. (Required)
• Expertise in Apple ecosystems and enterprise IT workflows. (Required)
• Command of German. (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
• 2 Year / Associates Degree or higher. (Preferred)
• Certifications in Jamf Products. (Jamf 100, Jamf 170, Jamf 200) (Preferred)
• A combination of relevant experience and education may be considered.

Benefits

• Named a 2025 Best Companies to Work For by U.S. News.
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being.
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z.
• Named one of Forbes Most Trusted Companies in 2024.
• Named a 2024 Best Companies to Work For by U.S. News.
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
• Named a 2024 Best Technology Company to Work For by U.S. News.
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine.
• 90% employee retention rate.
• Opportunity to make a real and meaningful impact for more than 75,000 global customers.
• Volunteer time off allows employees to support and give back to our communities.
• Encouragement to simply be you and value different perspectives.
• 22 of 25 world’s most valuable brands rely on Jamf.
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

Company Description

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere.

More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problem-crushers who are encouraged to bring their whole selves to work each and every day.

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief.