[Hiring] Strategic Customer Success Manager @Zema Global

Role Description

As a Customer Success Manager, you will act as a strategic partner to cQuant customers, helping them translate their energy-market use cases into greater value from our analytics platform. You will develop a deep understanding of each customer’s objectives, promote effective product adoption, support retention, and identify opportunities for expansion, upsell, and cross-sell.

This is not a traditional customer support or ticket-management role. Success requires a combination of energy-market knowledge, analytical understanding, commercial awareness, and the ability to communicate complex concepts clearly to senior and technical customer stakeholders. You will work closely with Analytics, Product, Sales and Marketing, and Customer Success colleagues across Zema Global.

Qualifications

• Bachelor’s or master’s degree in economics, mathematics, statistics, engineering, physics, finance, business, technology, or a related discipline, or equivalent relevant professional experience.
• 2-5 years of experience in a customer-facing role within the energy sector, such as customer success, consulting, analytics, commercial support, account management, or technical support.
• Working knowledge of wholesale energy markets and relevant customer use cases, including power markets, renewable or thermal generation, battery storage, energy finance, risk management, portfolio analysis, or deal structuring.
• Ability to understand analytical or technical concepts and translate them into clear business value for customers.
• Evidence of building trusted customer relationships and conducting strategic conversations about customer objectives, adoption, or business outcomes.
• Commercial awareness and confidence discussing retention, renewal, expansion, cross-sell, or upsell opportunities.
• Ability to collaborate across Analytics, Product, Sales, and other internal teams to resolve complex customer needs and represent the voice of the customer.

Requirements

• Experience with an energy analytics, modelling, forecasting, risk, or portfolio-management platform.
• Previous experience in energy-market consulting, customer success, analytics, or a customer-facing analyst role.
• Experience using CRM or customer success platforms; Salesforce experience is beneficial but not required.
• Experience using customer engagement or product-usage data to assess customer health, adoption, or expansion opportunities.
• Familiarity with quantitative modelling, dashboards, business intelligence, or Python.
• Experience working in a growing, changing, or cross-functional technology organisation.

Benefits

• Global Impact: Shape the future of energy, commodities, and financial markets through innovative technology.
• Innovation at Scale: Work with cutting-edge software, advanced analytics, and complex data that solve real-world challenges.
• Career Growth: Join a fast-growing global organization where your ideas, development, and career progression are valued.
• Exceptional People: Collaborate with talented colleagues and industry experts across North America, Europe, and Asia.
• Meaningful Ownership: Take ownership of your work, influence strategic initiatives, and make a measurable impact on our customers and business.
• One Global Team: Be part of a collaborative culture built on trust, respect, and our values: Think Big. Make It Happen. Win as One.

Application Information

Please submit your English CV in PDF format. If your experience aligns with our requirements, our Talent Acquisition team will contact you regarding the next steps.

Please note: Visa sponsorship is not available for this position.

Equality, Diversity & Inclusion

Zema Global is committed to building an inclusive workplace where everyone can thrive. We encourage applications from all qualified candidates regardless of background or protected characteristic.