[Hiring] Strategic Client Manager @Cigna Healthcare

Role Description

The Strategic Client Manager will have responsibility of overall operational performance, strategy and execution for Cigna Global Healthcare National Account clients. Primary responsibilities include:

• Development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relations.
• Meeting or exceeding Cigna persistency, premium growth, and earnings targets.

The Strategic Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, broker/consultant partners, and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.

• Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers.
• Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe.
• This role is Incentive Compensation eligible.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 8+ years of relevant client support/client management experience required.
• State required Life, Accident and Health Licensure required.
• Demonstrated & thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes.
• Global Benefits experience preferred.

Requirements

• Extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.
• Strong written and verbal communication skills.
• Excellent presentation and consultation skills.
• Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening, and adaptability.
• Strong negotiation skills.
• Ability to effectively manage multiple tasks and collaborative meetings.
• Ability to remain composed under pressure.
• Knowledge of the practices, techniques, and tools associated with providing outstanding consultative service to clients and customers.
• Client and customer focused with the ability to be a team player with the client management organization and matrix partners.
• Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• Ability to travel in support of client and organizational meetings.
• If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Comprehensive range of benefits with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.

Company Description

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.