[Hiring] Strategic Client Executive @UnitedHealth Group

Role Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

UnitedHealthcare Global provides employer solutions for business travelers and employees on overseas assignment. The Strategic Client Executive (SCE) is a key member of the Account Management Team and has overall responsibility for the client relationship.

The SCE manages ongoing client, broker and consultant relationships for an assigned book of business and is responsible for persistency goals and upselling new business within their book. They are responsible for representing their clients internally as advocate and coordinating with other functional areas within the company to implement client benefits, complete projects and address service needs. Will work closely with new business sales teams on prospective clients to support finalist meetings and manage implementation when cases are sold. The SCE is responsible for the upselling of appropriate services and products, renewal of existing contracts and retention of membership and client satisfaction.

Must be self-sufficient, able to take direction, and be able to work in a less structured environment with minimal supervision. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives. May be a resource, coach and teacher to others.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Establishes and maintains solid professional and personal relationships with customers and consultants presenting a positive image of UHC Global.
• Develops relationships with influencers within the client organization.
• Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical).
• Secures new business within book of business (upsell).
• Directs strategic, customer specific initiatives, which deliver 'value added' services through the execution of client specific business plans.
• Develops and executes on Executive Briefing Document (EBD) for each client and updates at a minimum quarterly; demonstrates understanding of client’s culture, population, earnings, competitive and economic pressures, social responsibility/foundation, and makes connections with B2B partners where appropriate.
• Develops internal network throughout UHG.
• Leads cross functional AMT to deliver superior service to customers, including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers.
• Monitors client’s medical insurance plan financial performance and leads renewal planning and negotiations to support UHCG profitability objectives.
• Participates in broker and consultant meetings.
• Leads and facilitates proposals for RFP’s on existing business.
• Assists with implementation of new business.
• Ensures operations understands client requirements and expectations.
• Manages escalated client issues to resolution.
• Notifies client of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service.
• Leads internal and/or external case reviews with SME support from appropriate functional areas.
• Partners with external vendors in support of client’s initiatives and programs.
• Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC).
• Drives client participation to 100% completion of annual customer satisfaction surveys (NPS); creates strategy to move passives to promoters. Addresses detractors concern to move to passive.
• Understands customer market issues including earnings, market conditions, competitors, etc.; listens to earnings calls and updates EBD accordingly.
• Participates in personal development and coaching sessions (1:1s) with manager.
• Models UHG culture.

Qualifications

• Insurance License.
• Global client management experience.
• 5+ years of experience in healthcare sector.
• 3+ years of client management experience.
• 2+ years managing large clients (defined as clients who are underwritten using experience methodology).
• Sales experience.
• Proven solid communication skills / proficient presentation skills.
• Business financial acumen.
• Valid passport.

Preferred Qualifications

• UHC product knowledge.
• Language Skills, bilingual in Korean or Japanese language.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.