[Hiring] Strategic Account Manager @POLARIS Laboratories

Role Description

The Strategic Account Manager (SAM) is responsible for developing long-term high-level relationships with a defined portfolio of territory assigned customers by maintaining continuous contact with executive management, distributors, sales management, and key influencers. This position will also serve as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and results that meet and exceed customer expectations and needs at all touchpoints. Accountable for all business outcomes for European business and accounts, the SAM will be a problem-solving, results-focused, detail-oriented, task-driven, team member who is comfortable juggling multiple projects in a deadline-driven, continuously changing environment. This position will report directly to the Executive Director of Global Sales & Marketing and is part of the company’s sales team.

Qualifications

• 5 years’ experience in a Sales related or Customer facing role
• 5 years’ experience in one of the following disciplines:
  • Used Oil Analysis (OCM)/ Fluid Analysis
  • Lubricants Industry
  • Condition Monitoring
  • Maintenance/Reliability/Mechanical Engineering
• Fluent in English language (written and verbal)
• Additional European languages beneficial
• Excellent presentation skills
• Manage customer expectations and contribute to a high level of satisfaction
• Develop territory Sales Plans and forecasts
• Generate Leads and manage customer onboarding process
• Increase Sales with existing accounts, including upselling and cross-selling
• CRM Experience (salesforce.com)
• International Travel to customer meetings and industry events
• Ability to multi-task, work under pressure and meet internal and external deadlines as required

Requirements

• Operate as main point of contact for all assigned customers
• Account Management and Customer Experience support
• Work with all internal teams to provide support to assigned customers
• Technical support for customer’s questions and requirements
• Preparation of quotes and proposals for existing and new customers
• Provide training and support for existing and new customers
• High level liaison with key stakeholders at Major customers
• Prepare and present quarterly reviews and KPI’s on customer’s program performance
• Create and demonstrate value of fluid analysis with customer
• Maximize user adoption and compliance