[Hiring] Strategic Account Manager @Handshake

Role Description

We’re hiring a Strategic Account Manager to join our Strategic Customer team, focused on retaining, growing, and deepening Handshake’s partnerships with Fortune 500 and Fortune 100 employers. This role is designed for a highly consultative relationship manager who thrives in complex enterprise environments, builds trusted executive partnerships, and drives long-term customer growth through strategic account planning and expansion.

• Inherit and own a book of Handshake’s most strategic customer relationships.
• Lead the overall commercial partnership post-sale alongside your Client Success Manager.
• Responsible for executive alignment, renewal strategy, contract negotiations, account planning, and identifying whitespace opportunities across the customer’s organization.
• Ensure customers realize value from their partnership while uncovering opportunities to expand Handshake’s footprint and impact.
• Operate with high autonomy and engage customers in person to strengthen relationships and support strategic initiatives.
• Balance customer advocacy with commercial outcomes while effectively aligning internal Handshake resources to deliver results for your partners.

Qualifications

• 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers.
• Proven track record of customer retention, contract renewals, and expansion attainment within a defined book of business.
• Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies.
• Strong account planning and consultative selling skills, with the ability to identify growth opportunities within existing accounts.
• Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations.
• High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships.
• Strong forecasting hygiene, renewal management discipline, and operational rigor across monthly and quarterly business rhythms.
• Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities.

Requirements

• Experience supporting Fortune 500 customers within HR tech, recruiting software, or workforce solutions.
• Background in enterprise account management, strategic partnerships, or customer growth roles within high-growth SaaS organizations.
• Experience partnering closely with Client Success, Product, Marketing, and Executive stakeholders to drive customer outcomes.
• Existing relationships with senior HR, Talent Acquisition, or Early Talent leaders at large employers.

Benefits

• 🎯 Ownership: Equity in a fast-growing company.
• 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching.
• 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching.
• 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend.
• 📚 Growth: $2,000 learning stipend, ongoing development.
• 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office.
• 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!
• 🤝 Connection: Team outings & referral bonuses.