[Hiring] Strategic Account Manager @Sardine

Role Description

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect.

You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you’ll be doing

• Own Strategic Relationships: Serve as the primary point of contact for large-scale enterprise accounts, attending to day-to-day needs and "big picture" opportunities to maximize customer ROI.
• Drive Account Growth: Proactively identify expansion and upsell opportunities within major accounts to meet long-term revenue and expansion goals.
• Lead Implementation & Go-Live: Manage the end-to-end implementation lifecycle by coordinating with internal stakeholders, such as Implementation Engineers and Product Managers, to ensure successful account launches.
• Provide Technical & Fraud Advisory: Translate complex product and technology problems into simple, actionable solutions while advising clients on best practices for fraud prevention and compliance.
• Monitor Fraud & Performance KPIs: Build, monitor, and communicate critical KPIs to clients—including fraud rates and system performance—to provide strategic analysis for long-term expansion.
• Partner with Stakeholders: Collaborate with Technical Account Managers (TAMs) and risk analytics teams to proactively solve new fraud typologies and communicate findings to customers.

Qualifications

• 7+ years in B2B SaaS (Fintech/Fraud focus): A natural at building relationships and collaborating in customer-facing roles like Account Manager, Customer Success Manager, or Solutions Architect, preferably with a technical product in a high-growth or startup environment.
• Trilingual Fluency & Presentation Skills: Full professional proficiency in Portuguese, English, and Spanish with strong presentation skills for both virtual and in-person meetings with various stakeholders.
• Background in Fraud, Payments, Crypto, or Compliance: Deep knowledge of the Brazilian market, including payment processing, fraud detection typologies, and KYC/AML/Sanctions screening workflows.
• Exceptional Project Management: Ability to synthesize all inputs and balance stakeholder needs to follow up on API implementations and guarantee successful Go-Live milestones.
• Analytical "Number Cruncher": Expert analytical skills to draw insights using BigQuery, Metabase, and Sigma (or related BI tools), with a mandatory requirement to use AI to enhance work outcomes.
• Technical Troubleshooting & Tooling: Understanding of how clients integrate APIs to provide first-level technical support, while partnering with Integrations Engineer, and Technical Account Managers (TAMs), as well managing requests via Salesforce, Pylon, Notion, and the Sardine Dashboard.

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend