[Hiring] Strategic Account Manager @Team8

Role Description

We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.

We’re building the Account Management function from the ground up. This is not a “manage and maintain” role; it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.

You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.

Key Responsibilities

• Account Ownership and Growth
  • Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
  • Build and execute multi-year account plans aligned to customer objectives and company growth targets
  • Lead QBRs and executive engagements to align on customer business outcomes and value
  • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
  • Advise your enterprise customers on AI initiatives and business use-cases to use AI agents in their organization to achieve their business goals
  • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
  • Act as the primary point of contact and trusted advisor for your customers
• Expansion & Revenue Growth
  • Identify, shape, and close expansion opportunities across business units
  • Drive cross-sell and upsell with strong ROI positioning
  • Lead complex negotiations and deal execution
  • Build internal champions and multi-thread relationships
• Retention & Renewals
  • Own the full renewal cycle including forecasting and close
  • Identify churn risks early and drive mitigation plans
  • Communicate clear business value to secure renewals
• Onboarding and Adoption
  • Lead structured onboarding with cross-functional team to ensure fast time-to-value
  • Monitor adoption and proactively address gaps before they become risks
  • Partner with Solution Engineering, R&D and Product to support smooth implementation
• Cross-functional Collaboration
  • Translate customer feedback into actionable product insights
  • Be the voice of customer internally to ensure customer-centric culture
  • Help build repeatable playbooks for onboarding, QBRs, and renewals

Qualifications

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
• Proven quota carrier with clear retention and expansion ownership
• Experience managing complex enterprise accounts and multi-stakeholder relationships
• Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
• Executive presence and strong communication skills
• Thrives in early-stage environments
• Analytical and data-driven mindset
• Solid understanding of AI concepts and enterprise applications

Nice to Have

• Experience in an early-stage or founding role
• Specific experience with enterprise platforms or workflow automation
• Domain expertise in Financial Services or Supply Chain industries