[Hiring] Strategic Account Director @UnitedHealth Group

Role Description

The Strategic Account Director – Remote serves as the primary relationship owner for a portfolio of strategic clients, responsible for driving client satisfaction, retention, and profitable growth. This role acts as a trusted advisor to senior client stakeholders while leading cross-functional teams to deliver high-quality solutions aligned to client business objectives. You will operate at the intersection of client strategy, service delivery, and growth—ensuring commitments are met while identifying opportunities to expand value.

• Client Relationship Management
  • Serve as the primary point of contact and trusted advisor for assigned clients
  • Build and maintain strong, consultative relationships with executive stakeholders (VP/C-suite)
  • Develop a deep understanding of client strategies, priorities, and business challenges
  • Represent the “voice of the customer” internally to influence product, service, and innovation decisions
• Account Strategy & Growth
  • Develop and execute strategic account plans to drive revenue growth, retention, and profitability
  • Identify and advance upsell and cross-sell opportunities in partnership with sales teams
  • Lead contract renewals, negotiations, and performance commitments
  • Deliver measurable value outcomes including savings, performance improvements, and ROI
• Service Delivery & Operational Oversight
  • Ensure delivery of services meets or exceeds client expectations and contractual commitments
  • Coordinate across operations, product, and technology teams to resolve issues and improve performance
  • Monitor account health, service levels, and key performance metrics (e.g., NPS, retention, SLAs)
  • Act as escalation point for high-impact client issues and drive resolution
• Cross-Functional Leadership
  • Lead and influence matrixed teams across the organization to achieve account objectives
  • Align internal stakeholders around client priorities and execution plans
  • Facilitate collaboration across business units to deliver integrated solutions
• Value Communication & Reporting
  • Develop and present executive-level reporting on performance, value delivered, and growth opportunities
  • Translate complex data into clear, compelling client value stories
  • Conduct regular business reviews with client leadership

Qualifications

• 7+ years of experience in account management, client services, consulting, or related roles
• 7+ years of experience of success managing strategic client relationships and driving revenue growth
• 7+ years of experience working with senior client stakeholders (VP/C-suite level)
• Demonstrated ability to lead in a highly matrixed environment
• Solid business acumen, strategic thinking, and problem-solving skills
• Ability to travel up to 15%

Requirements

• Experience in healthcare, financial services, or managed services environments
• Experience working across large, complex organizations
• Background in product, operations, or technology-enabled services
• Excellent communication and executive presence

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)