[Hiring] Staff Technical Account Manager @SentinelOne

Role Description

As a Staff Technical Account Manager, you will serve as a trusted strategic partner to a portfolio of high-value enterprise clients, guiding them through complex deployments, shaping their long-term security vision, and unlocking the full potential of the SentinelOne platform. You will combine deep technical expertise with a passion for customer success, operating at the intersection of relationship management, solution architecture, and product advocacy.

If you thrive in a fast-paced, innovative environment and are excited to work with some of the most forward-thinking security teams in the industry, we want to hear from you.

What Will You Do?

• Serve as the go-to expert for a portfolio of high-value enterprise clients, leading complex implementation and onboarding projects and delivering proactive, high-impact account management through strategic advisory, technical deep-dives, training, and escalation management.
• Assess client environments and architect tailored, scalable security solutions that align with business goals and compliance needs, solving real-world challenges and ensuring seamless rollouts of SentinelOne solutions.
• Act as the voice of the customer, collaborating closely with Product, Engineering, Support, Sales, and Executive teams to shape product direction, resolve issues, and identify opportunities for innovation and growth.
• Become a SentinelOne product authority, continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers through service reviews, workshops, and technical engagement.
• Create insightful how-to guides, video content, and technical resources that empower customers and colleagues, and travel up to 20% as needed to support key client engagements.

Qualifications

• 5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3–4), TAM, or Pre-Sales Engineer, with a proven track record of working with enterprise-level clients and delivering engaging technical training sessions.
• Strong background in endpoint security, with experience supporting host-based security solutions and comfortable working across multiple OS platforms including Windows, macOS, and Linux.
• Proficiency in scripting languages such as Python, PowerShell, and Unix shell, with hands-on experience with Postgres or other databases and familiarity with Windows Sysinternals tools strongly preferred.
• Exceptional project management abilities combined with excellent communication skills, a strong customer-first mindset, and the agility to manage multiple priorities in a fast-paced, dynamic environment.
• A proactive problem-solver and effective team player with a global perspective, quick to learn and energized by the opportunity to make a measurable impact for both customers and internal stakeholders.

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Time Off & Wellbeing
• Competitive leave benefits
• Gender-neutral parental leave
• Insurance & Financial Security
• Medical and insurance benefits
• Pension scheme
• Employee Assistance Program (EAP)
• Work Perks & Flexibility
• Global home office allowance
• Mobile phone allowance
• Wellness & Lifestyle
• Wellness benefit