[Hiring] Staff Technical Account Manager @1Password

Role Description

The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale.

As a Staff Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management.

• Take on our most strategic and complex accounts.
• Mentor your fellow team members.
• Influence how we scale customer engagement, processes, and best practices across the organization.
• Balance technical depth with business acumen, always with an eye on driving customer value and retention.
• Work alongside leadership to shape processes, drive product outcomes, and learning opportunities for the rest of the team.
• Be the go-to subject matter expert cross-functionally for your particular product domain of expertise.

Qualifications

• 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements.
• Strong communication, storytelling, and demo skills.
• Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Advanced understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments.
• Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain.
• Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

Requirements

• Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• Assist leadership in a team lead capacity by supporting admin tasks including call assignments, technical 1:1s, and co-lead/lead team meetings.
• Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products.
• Create and maintain resources (playbooks, knowledge base, etc.) that scale customer impact in close partnership with leadership.
• Mentor other team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for highly complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

Benefits

• Health and wellbeing programs including maternity and parental leave top-up programs.
• Competitive health benefits.
• Generous PTO policy.
• RSU program for most employees.
• Retirement matching program.
• Free 1Password account.
• Paid volunteer days.
• Peer-to-peer recognition through Bonusly.
• Remote-first work environment.