[Hiring] Staff Engagement Manager @Kong

Role Description

We are looking for an Engagement Manager to join the growing Professional Services team at Kong. As an Engagement Manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers.

• Ensure customers are getting the most value out of Kong products.
• Prepare, manage, and deliver strategic engagements across the defined install base.
• Act as a primary professional services contact and ambassador for our customers.
• Focus on driving day-to-day professional services operations.
• Requires strong thought organization and communication skills.
• Ability to multitask, context switch, and manage customer escalations.
• Opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles.

Qualifications

• Strong project/program management and services delivery experience.
• Deep experience working with project financial fundamentals and PSA tools such as Financial Force.
• Excellent customer-facing skills and ability to communicate with executives.
• Exceptional organizational and change management skills.
• Excellent presentation skills with a strong understanding of professional services business metrics in a SaaS environment.
• Proven team player and team builder in a dynamic environment.

Requirements

• Own and lead selected, simultaneous billable customer engagements.
• Work with customers and stakeholders to analyze engagement scope, requirements, time, cost, benefits, etc.
• Drive the engagement lifecycle end to end to deliver business outcomes.
• Prepare customer-facing and internal collateral such as solution presentations and project plans.
• Identify, prioritize, and own resolution of internal and customer escalations & project risks.
• Utilize productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc.
• Assist Services leadership team with resource assignment and management in Financial Force.
• Ensure timely completion of Month and Quarter end close process.
• Coordinate with cross-functional teams to obtain relevant data about project opportunities.
• Become a subject matter expert for services personnel on all processes related to services revenue.
• Provide suggestions and implement improvements to business and reporting processes.
• Support Professional Services staff to better understand revenue, hours, and target attainment goals.

Benefits

• Opportunity to work in a fast-growing and dynamic environment.
• Ability to build relationships internally and externally.
• Support for professional growth and development.

Company Description

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com .