[Hiring] Sr. Technical Account Manager @Dragos

Role Description

As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.

Responsibilities

• Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts.
• Build strong customer relationships, especially with key customer stakeholders.
• Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems.
• Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption.
• Manage customer expectations while holding them accountable.
• Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm.
• Conduct health checks and promote self-advocacy.
• Engage with internal teams: sales, field operations, technical support, engineering, product management, and more.
• Track key account metrics; communicate progress to internal and external stakeholders.
• Identify service opportunities, training needs, and key areas of improvement for the business unit.
• Up to 25% travel.

Qualifications

• 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer.
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation).
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
• Eastern Time Zone preferred.

Requirements

• OTE: $144,000
• Competitive Equity Package
• Comprehensive Benefits Plan

Company Description

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!