[Hiring] Shared Services Account Manager @2020 Companies

Role Description

The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations.

• Proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination.
• Drive client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and projects.
• Lead end-to-end project management across multiple concurrent programs.
• Coordinate internal resources and cross-functional teams to ensure successful project execution.
• Develop and maintain detailed project plans, workback schedules, and execution timelines.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor project health, identify risks proactively, and communicate mitigation plans.
• Manage project scope changes, scheduling adjustments, and operational escalations.
• Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders.
• Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution.
• Review project reporting, compliance tracking, and execution data for accuracy and completeness.
• Support development and standardization of project workflows, documentation, and processes.
• Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials.
• Ensure resource availability and alignment based on project scope and timing.
• Escalate project risks, blockers, or client concerns to leadership as appropriate.
• Maintain strong client relationships through proactive communication and execution management.
• Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams.
• Identify opportunities for operational improvements, process efficiencies, and scalability.

Success Metrics

• Client satisfaction and relationship health.
• On-time project delivery.
• Project execution quality and compliance.
• Risk identification and escalation management.
• Communication effectiveness.
• Reporting accuracy and timeliness.
• Cross-functional collaboration.
• Operational efficiency and process adherence.
• Ability to successfully manage multiple concurrent projects.

Qualifications

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience.
• Proven experience managing multiple projects and client relationships simultaneously.
• Strong client-facing communication and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to manage competing priorities in a fast-paced environment.
• Experience coordinating cross-functional teams and operational workflows.
• Strong problem-solving, critical thinking, and risk management skills.
• Ability to work independently while maintaining strong team collaboration.
• Experience creating project plans, timelines, reporting, and project documentation.
• Strong working knowledge of Microsoft Office Suite, including Excel.
• Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred.
• Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred.
• PMP, CAPM, PRINCE2, or related project management certification is a plus.

Benefits

• Receive a competitive salary of $60,000, paid weekly.
• Work remotely, from home.
• Health/Dental/Vision benefits.
• 401K Program with matching.
• Paid Time Off.
• Paid Holidays.
• Partial Mobile Reimbursement.
• Scholarship opportunities for employees and direct family members.
• Employee Assistance Program.
• Leadership Development Program.
• Employees special pricing for multiple clients.

Company Description

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.