[Hiring] Senior Technical Account Manager @Aspirion

Role Description

The Sr Technical Account Manager (TAM) serves as the primary technical liaison for client's post-implementation, ensuring the successful operation, optimization, and ongoing health of all client data integrations, file workflows, and reporting processes.

This role partners cross-functionally with Client Success, Operations, Data & Engineering, Product, IT, and Implementations teams to proactively resolve technical issues, improve workflows, and drive scalable client outcomes.

The TAM combines strong client-facing communication skills with technical and operational expertise to translate complex challenges into actionable solutions, while maintaining accountability for the day-to-day technical performance of assigned clients.

Key Responsibilities

• Client Technical Ownership & Partnership
  • Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health.
  • Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality.
  • Translate client technical needs into clear internal requirements, user stories, and execution plans.
  • Support Client Success Directors in executive business reviews (EBRs) and strategic growth discussions.
• File & Data Operations Management
  • Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing.
  • Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success.
  • Oversee outbound file delivery processes (sFTP, reporting files, notes, vendor outputs) and coordinate resolution of failures.
  • Perform recurring inventory reconciliations to validate placement counts, balances, and data integrity between systems.
• Technical Issue Resolution & Risk Management
  • Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions.
  • Facilitate cross-functional collaboration across Data, Engineering, Product, Operations, IT, and Implementations teams to resolve issues.
  • Perform and support root cause analysis and implement preventative solutions.
  • Proactively identify and escalate technical risks impacting client performance or experience.
• Vendor & Integration Management
  • Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance.
  • Coordinate testing, validation, and deployment of new file processes and integrations.
  • Ensure consistent delivery, accuracy, and issue resolution across all third-party data exchanges.
• Automation, Optimization & Scalability
  • Identify opportunities to reduce manual processes and improve operational efficiency.
  • Partner with Data & Engineering teams to automate reconciliation processes, monitoring, alerting, and recurring deliverables.
  • Drive continuous improvement initiatives focused on scalable client operations and performance optimization.
• Technical Change Management & Enhancements
  • Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams.
  • Coordinate testing, validation, and rollout of technical changes across internal and client stakeholders.
  • Identify clients with upgrade or optimization opportunities and drive execution of those initiatives.
• Cross-Functional Collaboration & Execution
  • Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams.
  • Drive accountability and follow-through across teams to ensure timely execution and communication.

Qualifications

• Bachelor’s degree in healthcare administration, Information Systems, Business, Computer Science, or a related field preferred.
• 5+ years of experience in Technical Account Management, Client Success, Healthcare Technology, Implementations, or related roles.
• Strong understanding of data workflows, integrations, reporting logic, and system processes.
• Experience working in cross-functional environments with Product, Data, and Operations teams.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong problem-solving, organizational, and stakeholder management skills.

Requirements

• Timely and effective technical issue resolution.
• Accuracy and consistency of file transfers and data processing.
• Reduction in recurring technical issues and escalations.
• Improved workflow efficiency and automation adoption.
• Strong client satisfaction and relationship health.
• Effective cross-functional collaboration and execution.

What Success Looks Like

A successful TAM is proactive, detail-oriented, and highly collaborative, anticipating risks before they impact clients, simplifying complex technical challenges, and ensuring seamless execution across teams. They play a critical role in bridging client expectations and internal delivery, ultimately driving operational excellence, scalability, and long-term client success.