[Hiring] Senior Supervisor, Major Accounts @Cars Commerce

Role Description

As a Major Account Supervisor, you will be responsible for managing a team of individuals and their assigned book of business consisting of some of the top automotive groups in the nation. This role primarily focuses on fostering partnerships, identifying account growth opportunities, maximizing retention, and ensuring team members are positioned to work efficiently and effectively.

• Lead the Major Accounts team of Performance Managers and administrative specialists
• Create a layer of support for the Major Accounts Director
• Run Major Accounts team meetings and scrum
• Assist in determining and assigning PFM to new accounts and bandwidth management
• Lead the onboarding of new clients that have DI services and provide ongoing training with PFM Team, maintain detailed knowledge of all new products and digital offerings
• Work with PFM Team to identify upsell opportunities and build strategy
• Mentor on best practices for client management and assist with professional growth
• Meet with PFM Team in conjunction with the Major Accounts Director in 45-day, 6-month, and Annual Reviews and provide constructive feedback on performance and growth path
• Support sales and strategy process for new business development when needed for Dealer Inspire and Agency Partners
• Support PFM team with management of difficult clients/cancellations. Work toward saving all clients to attain 99% retention goal for each individual and region
• Assist the Major Accounts Director with advocating and communicating with other internal departments for Dealer Inspire/Launch about bigger issues/blockers and process. Roll up all internal issues to the Major Account Director
• Ensure consistent communication of company directives for PFM teams
• Positive representation of client services to all internal teams
• Positive representation of Dealer Inspire to all clients
• Ability to build relationships with client and provide insight/guidance to the PFM team related to digital services (and beyond)

Qualifications

• Excellent communication and analytical skills
• Marketing savvy and the ability to enjoy working in a fast-paced environment
• Ability to work through conflict resolution both internally and with external clients
• Previous management experience
• Senior Performance Management experience with a high level of experience training other team members
• 5 years of Digital marketing strategy experience required
• Outstanding presentation & communication skills both over the phone and during in-person meetings
• Excellent customer service skills
• Must be very organized, punctual, and detail oriented
• Fast learner & interested in new technologies
• Team building and ability to rally your internal team to achieve company goals
• The ability to remain cool under pressure and manage through client conflict

Requirements

• Strong knowledge of SEO Fundamentals and Principles
• Paid search/Google Adwords
• Website Performance/Google Analytics
• Social Media
• Basic Wordpress knowledge

Benefits

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Company Description

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community.

But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard.

We are proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S.