[Hiring] Senior Strategic Customer Success Manager @Checkmarx

Role Description

Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in helping customers achieve their desired outcomes by effectively using Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.
• Contribute to newsletters and “what’s new” materials.
• Provide feedback on customer health signals.
• Help evolve engagement strategies based on product signals.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
• Ability to align product capabilities with customer compliance needs.
• Commitment to continuous learning in cloud security trends and emerging technologies.

Requirements

• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
• In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.

Benefits

• Competitive salary
• Medical, dental, vision, 401(K), and additional incentives
• Culture of community and opportunity to work in a growing organization
• Room for career growth and professional development
• Training and educational opportunities