[Hiring] Senior Strategic Accounts Manager @Cohere Health

Role Description

We are seeking a Senior Strategic Account Manager to join our Payment Integrity Team. In this role, you will help support and grow key client relationships while serving as an important liaison to cross-functional and internal teams. You will play a key role in ensuring clients receive a high-quality experience through strong communication, operational support, and proactive problem solving.

This role is highly collaborative and customer-focused, requiring someone who enjoys building relationships, navigating complex issues, and driving continuous improvement. You will partner closely with leadership and internal stakeholders to support strategic initiatives, improve processes, analyze client data and trends, and help identify opportunities to enhance the value delivered to clients. Your work will directly contribute to client satisfaction, retention, and long-term growth.

The ideal candidate is organized, analytical, adaptable, and comfortable working in a fast-paced environment. You enjoy using data to inform decisions, communicating clearly across teams, and helping drive execution on important customer priorities. You are proactive, solutions-oriented, and passionate about delivering an exceptional client experience.

People who succeed at Cohere are empathetic teammates who are candid, collaborative, and caring, and who embody our core values and principles. We believe diverse, inclusive teams create the most meaningful impact, and we are committed to fostering a supportive and growth-oriented environment for everyone.

Qualifications

• Bachelor’s degree in a related field
• 9+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles
• Strong communication, relationship management, organizational, and problem-solving skills
• Experience supporting cross-functional initiatives and collaborating with both business and operational teams
• Analytical mindset with the ability to interpret data, identify trends, and support business recommendations
• Comfortable operating in a fast-paced, evolving environment with shifting priorities
• Self-motivated, adaptable, and highly collaborative
• Passionate about delivering a proactive, supportive, and partner-oriented client experience
• Passion for improving the healthcare system and helping drive better outcomes for clients and patients

Requirements

• Healthcare domain experience strongly preferred; experience working with health plans is a plus
• Familiarity with Mac, Google Suite, Confluence, and JIRA
• Experience supporting strategic client initiatives, implementations, or operational process improvements
• Demonstrated ability to learn quickly and take initiative in unfamiliar areas
• Project management experience, including planning, coordination, and execution across multiple stakeholders

Benefits

• 💻 Fully remote opportunity with about 10% travel
• 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 📈 401K retirement plan with company match; flexible spending and health savings account
• 🏝️ Flex Time Off + company holidays
• 👶 Up to 14 weeks of paid parental leave
• 🐶 Pet insurance
• The salary range for this position is $155,000 - $170,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.

Interview Process

• Connect with Talent Acquisition for a Preliminary Phone Screening
• Meet your Hiring Manager!
• Behavioral Interview(s)