[Hiring] Senior Strategic Account Manager @BGIS

Role Description

The Senior Strategic Account Manager achieves client retention and renewal through delivery of quality, value relationship building and maintenance. The position delivers upon client’s business objectives while directing activities of a team for high performance. The Senior Strategic Account Manager demonstrates BGIS values and the company commitment to safety, health, and the environment.

Key Duties & Responsibilities

• Team Management
  • Establish, communicate, and lead team the account management to meet BGIS and client performance standards.
  • Ensure staffing requirements are on target and within budget. Outline skills requirements for specific key roles and guide the hiring process.
  • Maintain appropriate talent to service client by selecting, developing, coaching, and leading the facility management teams.
  • Review and document individual performance.
  • Identify and proactively participate in change management.
  • Support individual professional development and career planning for team members.
  • Promote collaborative work across all business units by sharing information representing all opinions and best practices.
  • Accept responsibility for assigned direct reports, continuous quality improvement, and cost management.
  • Contribute to the completion of other key initiatives as assigned.
• Account Management
  • Develop and maintain personal relationships with key client stakeholders.
  • Create account implementation plans.
  • Manage and grow the existing clients and growing current contracts.
  • Manage client communications, conflict resolution, and compliance on client deliverables.
  • Ensure client objectives and concerns are dealt with in a thoughtful and effective manner, informing senior business leadership of any problems that may arise.
  • Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client.
  • Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables.
  • Act as an escalation point for resolving complex client requirements.
  • Demonstrate responsibility for overall financial performance of business activities.
  • Communicate the importance of safety and environment considerations in all work performed by BGIS.
• Business Development
  • Lead client growth by identifying and pursuing expansion opportunities for existing clients while collaborating with Senior Director Program Management aligning with business goals.
  • Renew and expand services with assigned client base.
  • Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts.

Qualifications

• Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience.
• Minimum 4 years applicable work experience in the HVAC or facilities management industry.
• Minimum 5 years of experience with account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution.
• Time Management focus to balance multiple competing priorities.
• Relationship building to maintain current clients and measure KPIs (key performance indicators).
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required. Working knowledge of SharePoint preferred. Knowledge of CRM a plus.

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Cognitive skills required to work in a fast-paced, client-facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment.
• Ability and willingness to travel.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Compensation

The compensation for this exempt position is $115,000-$125,000.

Company Description

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.