[Hiring] Senior Strategic Account Executive @UnitedHealth Group

Role Description

The Sr. Strategic Account Executive is an individual contributor role serving as the senior-level liaison to assigned client accounts. Responsible for developing client trend management strategies, retaining, and growing assigned clients, cultivating multi-level client relationships, and managing staff.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and management staff.
• Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements and maintaining or improving profitability.
• Maintaining consistent and regular client communications.
• Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports.
• Prioritizing and conducting regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies.
• Ensuring that all client specific requirements are met including but not limited to:
  • Maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co-pay structures and that information is accessible to Customer Service Pharmacy Technicians.
  • Documenting plan change requests from clients and obtaining appropriate approval, updating the Benefit Design Summary on the web, and confirming the plan change is completed and accurate.
  • Following all audit requirements. Reviewing Benefit Design Summary documents at least annually with clients and receiving appropriate client signature approval.
• Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees.
• Ensuring that all assigned contracts are monitored and reported as stated in the terms.
• Developing strategies for staff development and retention.
• Cultivating in-group growth through these relationships.
• Staying abreast of industry trends and developments and demonstrating solid communication skills in presenting these to clients and staff.
• Demonstrating expertise in pharmacy benefit strategies and clinical programs.
• Supervising and assisting in the development of client specific implementation plans and managing overall client implementations.
• Providing leadership to client services team members in departmental and corporate initiatives.
• Providing regular feedback to management team regarding client requirements and business development opportunities.
• Participating in sales preparation meetings and finalist sales presentations as necessary.
• Ensuring quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours.
• Following up with client within 24 hours after issue resolution.
• Regularly attending and actively participating in company meetings as requested.
• Participating as preceptor/mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff.
• Following all policies and procedures relating to job responsibilities and participating in the development and maintenance of departmental policies and procedures for Client Services, as appropriate.
• Performing other duties as assigned to meet corporate objectives.
• Providing support to other departments as requested.

Qualifications

• 4+ years of strategic PBM client account and contract management.
• 2+ years of experience in the Health Plan Commercial Market.
• Understanding of pharmacy benefit strategies and pricing practices.
• Advanced proficiency in delivering presentations to various audiences.
• Proficient with MS suite – Word, Excel, PowerPoint.
• Proven ability to handle complex client issues.
• Proven solid PBM business and financial acumen.
• Demonstrates a high degree of client focus and attention to service.
• Proven excellent negotiation skills.
• Ability to travel up to 25% of the time.

Requirements

• 1+ years PBM Medicaid client management experience (preferred).
• Project Management Experience/Certification (preferred).
• 3+ years of experience with upsell programs to clients (preferred).
• 2+ years of PBM operations experience (preferred).
• Familiarity with RxClaim; Tracker and Navigator (preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.