[Hiring] Senior Relationship Manager @NeighborWorks America

Role Description

This role will be remote, and can be based out of District of Columbia, Maryland, Virginia, West Virginia, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, and Arkansas.

The Senior Relationship Manager (Sr. RM) role is pivotal within the organization, focusing on serving a portfolio of network organizations (NWOs) and ensuring a deep understanding of their operations and needs. This position works closely with a team of relationship managers, other staff, and regional leadership in support of the region’s entire portfolio of NWOs.

Essential Duties/Responsibilities

• Develop comprehensive understanding of organizations by sustaining relationships with network members’ leadership.
• Initiate and nurture state and local relationships which benefit local network members.
• Represent the region and NeighborWorks America in relationships with external stakeholders.
• Maintain deep knowledge of and actively promote NW’s portfolio of resources (including Initiatives, technical assistance, grant opportunities, etc.).
• Serve as the primary point of contact between network organizations and NW America.
• Inform and advise NW America regarding strategic direction based on network input.
• Work to improve organizational health and performance in partnership with NWOs.
• Assist network members with improving procedures and adopting best practices as requested.
• Provide input and/or produce write-ups for the PROMPT Portal on each organization.
• Encourage organizations to think strategically about new lines of business.
• Support network members’ efforts to develop comprehensive planning documents.
• Provide linkage between network members and NW regarding participation in key initiatives.
• Coordinate requests for technical assistance through third party contractors and/or other NW resources.
• Lead collaborative working groups or teams of peers across the organization.
• Assist organizations to deploy an equity lens in their programmatic and operational decision-making.
• Build relationships with NWO boards of directors to assist them in key board responsibilities.
• Understand, evaluate and make recommendations on grant submissions.
• Broker impact of NW resources within assigned portfolio.
• Serve as region and/or Field division representative to division and/or corporate initiatives.
• Other duties as required.

Qualifications

• Bachelor’s Degree in Business Administration, Public Administration, Nonprofit Management, Community Development, Urban Planning, Finance, Organizational Development, or a related field.
• 6-8 years of related professional or personal experience in community development, affordable housing, non-profit management, community lending, organizational development, consulting, capacity building, or related field.

Requirements

• Professional or personal experience in nonprofit management or board governance.
• Advanced experience in developing outcome-based performance measurements.
• Ability to identify opportunities for learning and design personal and professional development plans.
• Experience evaluating and/or analyzing financial statements.
• Excellent written, auditory, and oral skills.
• Experience delivering technical assistance in asset management, affordable housing, or real estate development a plus.
• Demonstrated experience in developing and sustaining partnerships.
• Demonstrated cultural competence.
• Proficiency with Microsoft Office applications required.
• Demonstrated project management skills and multi-tasking abilities.
• Strong customer-service orientation.

Benefits

• Impressive total rewards package including a 401(k) match of up to 12%.
• 11 paid holidays.
• Generous leave including 40 hours of paid volunteer time.
• Industry-leading benefits.
• Staff Training and Education Program (STEP) for continued learning and professional development.

Working Conditions

• Approximately 50% travel required.
• Work performed both in field and office settings.
• Remote work environment with extensive travel.

Salary Range

$78,665 - $119,000. The salary offered for the role will be based on a variety of factors, including geographic location, internal equity, and the candidate’s qualifications/professional experience.

Special Provisions

The use of artificial intelligence (AI) tools is strictly prohibited during the interview process.