[Hiring] Senior Provider Success Manager @Clover Health

Role Description

We are seeking a Senior Provider Success Manager to serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant. This individual will own the success of a complex portfolio of provider partnerships and lead the strategies that drive sustained adoption, measurable performance improvement, expansion, and long-term retention.

This is a senior, results-oriented, provider-facing role for someone who can influence clinical and operational leaders, guide practices through meaningful workflow transformation, and connect product utilization to value-based care outcomes. The Senior Provider Success Manager will operate as an external product and industry expert while also representing the provider voice across Counterpart Health.

Beyond managing individual partnerships, this person will:

• Identify patterns across the market.
• Develop scalable provider-success strategies.
• Mentor colleagues on effective engagement and change-management practices.

The role requires strong judgment, comfort navigating ambiguity, and the ability to lead complex initiatives without direct authority. Candidates must currently reside in New Jersey and be willing to travel to provider practices up to 85% of the time.

Qualifications

• 7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field.
• Experience managing complex or high-value provider relationships.
• Experience advising physicians, practice administrators, and healthcare leaders.
• Experience leading significant changes to clinical or operational workflows in primary care or ambulatory care settings.
• Ability to translate complex clinical, operational, and financial data into clear recommendations.
• Understanding of how primary care organizations operate.
• Strong program and project leadership skills.
• Effective communication in provider meetings, performance reviews, and challenging escalation conversations.
• Willingness to travel up to 75% of the time.

Requirements

• Own the strategy and performance of a complex provider portfolio.
• Develop and execute success strategies for a portfolio of high-priority or operationally complex primary care partnerships.
• Establish shared clinical, operational, and business objectives with provider and practice leaders.
• Maintain a comprehensive view of portfolio performance.
• Anticipate barriers and intervene early to protect partner value.
• Lead business and performance reviews.
• Build trusted relationships with stakeholders.
• Diagnose complex workflow challenges and design practical solutions.
• Analyze utilization, operational, clinical, and financial data.
• Identify recurring provider needs and convert successful approaches into scalable playbooks.
• Collaborate with various teams to deliver a coordinated provider experience.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus program.
• 401k matching and regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• Initiatives for mental health support, including No-Meeting Fridays and flexible time-off policy.
• Learning programs, mentorship, and professional development funding.
• Employee Stock Purchase Plan (ESPP).
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Paid parental leave for all new parents.