[Hiring] Senior Provider Success Manager @Counterpart Health

Role Description

We are seeking a Senior Provider Success Manager to serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant. This individual will own the success of a complex portfolio of provider partnerships and lead the strategies that drive sustained adoption, measurable performance improvement, expansion, and long-term retention.

This is a senior, results-oriented, provider-facing role for someone who can influence clinical and operational leaders, guide practices through meaningful workflow transformation, and connect product utilization to value-based care outcomes. The Senior Provider Success Manager will operate as an external product and industry expert while also representing the provider voice across Counterpart Health.

Beyond managing individual partnerships, this person will:

• Identify patterns across the market.
• Develop scalable provider-success strategies.
• Mentor colleagues on effective engagement and change-management practices.

The role requires strong judgment, comfort navigating ambiguity, and the ability to lead complex initiatives without direct authority. Candidates must currently reside in New Jersey and be willing to travel to provider practices up to 85% of the time.

Qualifications

• 7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field.
• Experience managing complex or high-value provider relationships.
• Experience advising physicians, practice administrators, and healthcare leaders.
• Experience leading significant changes to clinical or operational workflows in primary care or ambulatory care settings.
• Ability to translate complex clinical, operational, and financial data into clear recommendations.
• Understanding of how primary care organizations operate.
• Strong program and project leadership skills.
• Effective communication skills in provider meetings and challenging escalation conversations.
• Willingness to travel up to 75% of the time.

Requirements

• Deep knowledge of value-based care, Medicare Advantage, population health, or quality-improvement models.
• Experience implementing healthcare technology within primary care environments.
• Familiarity with electronic health records, interoperability, medical billing, reimbursement, and risk-based payment arrangements.
• Knowledge of annual wellness visits, risk adjustment and coding accuracy, Stars, HEDIS, and other quality-performance frameworks.
• Experience designing provider-success playbooks, segmentation models, engagement programs, or performance-management processes.
• Experience mentoring colleagues or serving as a subject-matter expert within a provider-facing organization.

Benefits

• Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and more.

Company Description

In 2018, Clover Health set out to build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

Counterpart Health is a subsidiary of Clover Health. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.