[Hiring] Senior PBM Strategic Account Executive @UnitedHealth Group

Role Description

The Sr. Strategic Account Executive is an individual contributor role serving as the senior-level liaison to assigned client accounts. Responsible for developing client trend management strategies, retaining, and growing assigned clients, cultivating multi-level client relationships, and managing staff.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and management staff.
• Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements and maintaining or improving profitability.
• Maintaining consistent and regular client communications.
• Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports.
• Prioritizing and conducting regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies.
• Ensuring that all client specific requirements are met including but not limited to:
  • Maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co-pay structures and that information is accessible to Customer Service Pharmacy Technicians.
  • Documenting plan change requests from clients and obtaining appropriate approval, updating the Benefit Design Summary on the web, and confirming the plan change is completed and accurate.
  • Following all audit requirements. Reviewing Benefit Design Summary documents at least annually with clients and receiving appropriate client signature approval.
• Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees.
• Ensuring that all assigned contracts are monitored and reported as stated in the terms.
• Developing strategies for staff development and retention.
• Cultivating in-group growth through these relationships.
• Staying abreast of industry trends and developments and demonstrating strong communication skills in presenting these to clients and staff.
• Demonstrating expertise in pharmacy benefit strategies and clinical programs.
• Supervising and assisting in the development of client specific implementation plans and managing overall client implementations.
• Providing leadership to client services team members in departmental and corporate initiatives.
• Providing regular feedback to management team regarding client requirements and business development opportunities.
• Participating in sales preparation meetings and finalist sales presentations as necessary.
• Ensuring quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours.
• Following up with client within 24 hours after issue resolution.
• Regularly attending and actively participating in company meetings as requested.
• Participating as preceptor/mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff.
• Following all policies and procedures relating to job responsibilities and participating in the development and maintenance of departmental policies and procedures for Client Services, as appropriate.
• Performing other duties as assigned to meet corporate objectives.
• Providing support to other departments as requested.

Qualifications

• 4+ years of strategic PBM client account and contract management.
• 2+ years of experience in the Health Plan Commercial Market.
• Understanding of pharmacy benefit strategies and pricing practices.
• Advanced proficiency in delivering presentations to various audiences.
• Proficient with MS suite – Word, Excel, PowerPoint.
• Proven ability to handle complex client issues.
• Proven solid PBM business and financial acumen.
• Demonstrates a high degree of client focus and attention to service.
• Proven excellent negotiation skills.
• Ability to travel up to 25% of the time.

Preferred Qualifications

• Project Management Experience/Certification.
• 3+ years of experience with upsell programs to clients.
• 2+ years of PBM operations experience.
• Familiarity with RxClaim; Tracker and Navigator.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.