[Hiring] Senior Partner Success Manager @CNX

Role Description

Join our award-winning One Concentrix team as a Senior Partner Success Manager (Remote) supporting one of the world's most innovative AI-native technology companies. This role operates at the intersection of AI, customer outcomes, partner performance, and business transformation in a fast-paced, high-growth environment where speed, ownership, and execution matter.

The Senior Partner Success Manager owns a defined portfolio of partner-led customer engagements and serves as the accountable business owner for customer outcomes, engagement health, risk mitigation, adoption, and value realization across that book of business. This individual is accountable for delivery quality, customer adoption, engagement health, partner performance, customer value realization, and overall portfolio success.

Success in this role requires maintaining detailed visibility into every active engagement, including customer objectives, implementation progress, adoption trends, delivery risks, milestones, partner performance, blockers, and business outcomes. The Senior Partner Success Manager proactively identifies stalled or at-risk engagements, diagnoses root causes, coordinates resolution across internal and external stakeholders, and drives successful customer outcomes.

This role serves as the operational leader across partner-delivered customer engagements, balancing customer success, partner accountability, delivery excellence, AI solution adoption, and operational scalability.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account Management, Professional Services, Consulting, Program Management, or related fields.
• Experience owning a high-volume portfolio of concurrent customer engagements, projects, implementations, or accounts (typically 10-30 simultaneously) from initiation through successful outcomes.
• Demonstrated success managing metrics tied to customer behavior and business outcomes, including adoption, utilization, consumption, retention, customer success, or expansion.
• Demonstrated ownership of delivery outcomes, customer adoption, utilization, retention, consumption growth, time-to-value, or business value realization, with the ability to quantify impact and results achieved.
• Experience reviewing implementation plans, delivery approaches, project scope, and customer readiness to identify execution risk and drive successful outcomes.
• Ability to interpret statements of work (SOWs), delivery commitments, implementation plans, governance models, and documented success criteria, and identify gaps between contracted outcomes, partner execution, and actual customer experience.
• Proven ability to diagnose and resolve complex delivery, adoption, operational, and stakeholder challenges.
• Strong experience managing escalations and recovering at-risk customer engagements.
• Deep understanding of customer success within usage-based, subscription-based, SaaS, AI, cloud, or technology-driven businesses.
• Strong stakeholder management and influence skills across customer, partner, executive, technical, and operational audiences.
• Excellent verbal, written, presentation, and executive communication skills.
• Technical fluency sufficient to lead delivery reviews, evaluate implementation plans, participate in solution discussions, and engage credibly with technical stakeholders.
• Proven hands-on experience leveraging AI, LLMs, agentic AI tools, AI-enabled workflows, automation technologies, or AI-driven business solutions as part of daily operations.

Requirements

• Proven hands-on experience using an LLM to build or materially improve a business workflow, analytical deliverable, operating process, or customer solution.
• Experience in roles with direct accountability for delivery execution, customer outcomes, implementation success, adoption, utilization, and value realization.
• Experience leading red account reviews, executive escalations, customer recovery programs, and structured intervention planning for at-risk accounts.
• 5 to 8+ years supporting systems integrators, consulting firms, alliance partners, or partner-led delivery organizations.
• Experience working with organizations such as Accenture, Deloitte, Capgemini, Cognizant, Infosys, TCS, Wipro, or similar consulting and integration partners.
• Experience managing offshore, contract, or shared services delivery resources.
• Must reside in the United States and have a valid U.S. residential address.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.

Company Description

At Concentrix, we help the world's best brands build exceptional customer experiences through innovative technology, operational excellence, and human-centered solutions. As organizations accelerate adoption of AI, automation, cloud technologies, and digital transformation initiatives, Concentrix partners with clients and strategic ecosystem partners to deliver measurable business outcomes at scale.