[Hiring] Senior Partner Success Manager @Keysight Technologies, Inc.

Role Description

The Product Innovation & Experience (PIE) team is responsible for ensuring KSM continues to evolve with Keysight’s strategic objectives and serve as a competitive advantage for the company. As the Partner Success Manager, you will be the force-multiplier for the combined output of the Product Management, Business Enablement & Operations, and QA Engineering functions of this team. In this role, you will drive partner engagement & success, platform adoption, scaled communications, knowledgebase & learning resource management, business operations support, customer incident response, and other activities that help users extract the highest value from our tools. The successful candidate will bring a combination of customer-centric thinking, empathy, and relationship-management skills balanced with operational rigor, data-driven decision-making, and technical literacy.

Responsibilities

• Partner Engagement & Success
  • Establish & maintain trusted relationships with stakeholders across R&D, Sales, Support, Business Operations, Order Fulfillment, Finance, Legal, and other partner organizations.
  • Help partners achieve their business objectives by serving as a consultative expert & strategic advisor for CSED platforms, capabilities, operational models, policies, and best practices.
  • Represent CSED in cross-functional strategic initiatives.
  • Develop & deliver training programs, workshops, demonstrations, webinars, and recurring office hours for key stakeholder groups across Keysight.
  • Establish & lead critical partner engagement programs including Subject Matter Expert (SME) Forum, Brownbag Learning Sessions, Voice-of-Business / Voice-of-Customer, etc.
  • Support CX improvement program, including through facilitation of UX studies.
  • Represent stakeholder & customer perspectives within internal forums to influence product roadmaps and strategic investments.
• Platform Adoption & Communications
  • Drive adoption of new platform capabilities, policies, and processes, including organizing the program, engaging stakeholders, tracking & reporting progress, managing dependencies, etc.
  • Support acquisition onboarding, migration, and change-management plans to accelerate realization of business value.
  • Partner with Product Management, Engineering, QA, and platform operations counterparts to support successful rollout of new features & products.
  • Own scaled communications on behalf of the team including roadmap updates, release notes, critical system announcements, etc.
• Knowledgebases & Learning Resources
  • Own and maintain partner & customer knowledge bases, operational playbooks, FAQs, cheat-sheets, and relevant presentation collateral.
  • Launch an internal platform certification program that ensures baseline understanding of policies & capabilities, prior to enabling user access.
  • Create self-service online learning resources integrated with new hire onboarding learning paths to ensure baseline understanding of SW policy, operations, and licensing.
  • Codify institutional knowledge and best practices into written form.
• Business Operations & Support
  • Support business-critical workflows including new product introductions (NPI), software delivery & update management, order exception handling, and channel partner operations.
  • Practice continuous improvement to identify process bottlenecks, operational risks, and scaling opportunities; partner with product team to deliver programmatic solutions.
  • Coordinate investigation and resolution of complex technical issues, business escalations, and customer incidents; facilitate root cause analysis exercises to prevent future recurrences.

Qualifications

• Bachelor's degree in Business Management, Information Systems, Computer Science, or related field.
• 7+ years of experience in Partner Success, Customer Success, Product Operations, Program Management, Technical Marketing, or similar roles.
• In-depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints.
• Deep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance.
• Demonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications.
• Proven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives.
• Strong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority.
• Exceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders.

Preferred Qualifications

• MBA or STEM-related Master’s Degree.
• Experience with software entitlement, licensing, and enforcement technologies.
• Experience designing and scaling partner enablement frameworks, adoption programs, success playbooks, or self-sustaining user ecosystems.
• Knowledge of product lifecycle management, software development processes, and release management practices.
• Intermediate SQL skills including but not limited to nested/sub-queries, temp-tables, multi-table joins, views, and generally being able to navigate large datasets.
• Experience conducting Quarterly Business Reviews (QBRs), executive briefings, and business planning sessions.
• Experience working in globally distributed & multi-cultural environments.
• Experience working within the context of common QTC / GTM business systems (ex. Oracle, Salesforce, etc.).

Requirements

• This job can be located in Loveland (CO), Colorado Springs (CO), Denver (CO), Seattle (WA), or Remote (US Only).
• This position requires access to technology and/or technical data that is subject to U.S. export controls. You must be a U.S. citizen, lawful permanent resident of the U.S., protected individual under 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Government.

Benefits

• Medical, dental and vision.
• Health Savings Account.
• Health Care and Dependent Care Flexible Spending Accounts.
• Life, Accident, Disability insurance.
• Business Travel Accident and Business Travel Health.
• 401(k) Plan.
• Flexible Time Off, Paid Holidays.
• Paid Family Leave.
• Discounts, Perks.
• Tuition Reimbursement.
• Adoption Assistance.
• ESPP (Employee Stock Purchase Plan).