[Hiring] Senior Manager, Client Services @MedAmerica

Role Description

Remote, Nationwide – Seeking Senior Manager, Client Services

If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry’s most challenging situations from the inside.

The Opportunity:

• Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary.
• Interfaces with Regional Director, Medical Director, Reimbursement Directors and Practice Management to resolve issues and answer questions.
• Responsible for preparation and facilitation of site conference calls and/or site visits.
• Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Senior Director of Revenue Cycle Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans.
• Works with Senior Director of Revenue Cycle Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
• Works with Senior Director of Revenue Cycle Operations in facilitating the implementation of site specific and organization-wide programs and initiatives.
• Provides support to Information Technology staff in resolving system issues.
• Escalates issues to Senior Director of Revenue Cycle Operations as needed for resolution of site or personnel challenges.
• Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution.
• Oversight of operational workflows and adherence to KPI standards for departments managed by subordinate staff.
• Leads projects, hosts meetings and performs project management responsibilities as assigned and acts as an alternate in the absence of Senior Director.
• Acts as liaison between Client Service Manager team and other departments, both internal and external.
• Remains current on industry practices through publications, webinars, and events. Performs teach-back sessions with internal colleagues.
• Schedules and carries out occasional day and overnight travel for the company, not exceeding 5% of time.
• Provides leadership and development to Billing Supervisors, Client Service Managers and Client Service Manage Trainees.
• Monitors workflow of assigned teams and coordinates necessary labor among teams as needed.
• Participates in disciplinary actions of team members and ensures proper documentation is prepared.
• Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale.
• Assists with and reviews auditing of team member’s work to ensure production and quality standards are met.
• Works with Training Department to formulate training workshops and monitors team members' progress.
• Ensures team members are always cross trained to guarantee coverage in all areas.
• Oversight of leadership/development and performance management for departments managed by subordinate staff.
• Maintains staffing levels within established FTE ratio budgets set by senior leadership.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field; or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills, and abilities.
• Minimum of 8 years of leadership experience in Revenue Cycle Management, healthcare operations, or client services.
• 2+ years of management experience.
• Strong knowledge of healthcare revenue cycle processes including insurance verification, billing, coding, denials, appeals, collections, and reimbursement methodologies.
• Experience managing client relationships in a healthcare, RCM, or managed services environment preferred.
• Advanced experience with healthcare billing systems and electronic health records (EHRs).
• Knowledge of Medicare, Medicaid, Commercial, and Managed Care reimbursement methodologies.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Advanced knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Advanced knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to resolve escalated or high-priority/high-visibility projects, deadlines, and challenges.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.
• Ability to use sound judgement in response to escalated people management issues.
• Must possess a valid CA driver license and have current auto insurance and/or ability to provide reliable transportation for company travel.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.