[Hiring] Senior Major & Strategic Account Manager - Customer Success Advisor @Wolters Kluwer

Role Description

The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.

• Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
• Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
• Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions.
• Develop key relationships in an account to diversify client contact touch points and interaction frequency.
• Engage with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
• Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
• Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising.
• Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
• Regularly assess customer satisfaction and implement improvements.

Qualifications

• Experience within the EHS industry required.
• Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments.
• Ability to perform comprehensive data analysis.
• Expertise in delivering persuasive presentations.
• Skill in facilitating collaboration across multiple teams in a matrixed environment.
• Deep understanding of sales methodologies and practices.
• Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention.

Requirements

• 10-40% percent travel required depending on quarterly cycles & customer needs.

Compensation

$57,400.00 - $98,350.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave