[Hiring] Senior Director Client Services @Businessolver

Role Description

The Senior Director of Client Services is responsible for advancing Businessolver's Client Services strategy, driving organizational performance, and delivering exceptional client outcomes. This role partners with executive leadership to strengthen client satisfaction, improve operational effectiveness, support organizational effectiveness, and enable long-term business growth.

The Senior Director provides executive oversight for strategic client relationships, enterprise-level initiatives, business transformation efforts, and organizational priorities while fostering a culture of accountability, innovation, and continuous improvement.

The Gig

• Strategy & Business Performance
  • Define and execute Client Services strategy and priorities aligned to enterprise objectives.
  • Drive improvements in client retention, satisfaction, operational performance, and business results.
  • Monitor client and organizational health metrics to identify risks, trends, and opportunities.
  • Champion accountability, innovation, and continuous improvement across the organization.
• Organizational Effectiveness & Talent Strategy
  • Partner with HR and business leaders to align workforce planning, succession planning, leadership development, and organizational effectiveness with Client Services needs.
  • Support performance management, compensation planning, and talent review processes.
  • Strengthen employee engagement, leadership capability, and organizational performance.
  • Model leadership behaviors aligned with Businessolver's Common Language and values.
• Client & Enterprise Leadership
  • Provide executive oversight for strategic client relationships, complex escalations, and enterprise risks.
  • Serve as executive sponsor for key client initiatives and partnerships.
  • Improve client experience, service delivery effectiveness, and retention.
  • Partner cross-functionally to resolve systemic challenges and advance strategic priorities.
• Transformation & Innovation
  • Lead initiatives that improve scalability, efficiency, and organizational effectiveness.
  • Evaluate industry trends, technologies, and client expectations to inform future strategy.
  • Support innovative solutions that enhance client outcomes and business performance.
  • Contribute to organizational redesign, business transformation, and change initiatives.
• Additional Responsibilities
  • Perform other duties as assigned.
  • Comply with all policies, standards, and leadership expectations.

Qualifications

• 12+ years of progressive leadership experience in Benefits Administration, HR Technology, Customer Success, Healthcare, or a related industry.
• Proven success driving organizational performance, client outcomes, and strategic business initiatives.
• Strong business acumen, executive presence, and strategic planning capabilities.
• Experience leading organizational change, transformation, and continuous improvement efforts.
• Ability to influence executive stakeholders and build strong cross-functional partnerships.
• Deep understanding of organizational effectiveness, workforce planning, talent strategy, and client experience management.
• Exceptional communication, relationship management, and decision-making skills.
• Experience with Technology, Health & Welfare Benefits, Human Resources, Benefits Administration, or Healthcare strongly preferred.
• Ability to travel up to 15%.

Requirements

• The pay range for this position is 110K to 172K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
• This role is eligible to participate in the Quarterly bonus incentive plan.
• Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: Benefits Guide .

Company Description

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

• Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.