[Hiring] Senior Dealer Relationship Manager @Upstart

Role Description

As a Remote Dealer Relationship Manager at Upstart, you will launch and manage a portfolio of lower-volume dealer partners located primarily in rural and geographically dispersed markets. You will own the dealer relationship from pre-launch preparation through ongoing adoption, engagement, and performance management.

• Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners.
• Lead remote dealer launches from initial handoff through readiness, training, activation, and early adoption, coordinating system access, workflow alignment, third-party setup, and dealer-readiness requirements.
• Help dealership leadership and frontline users understand where Upstart fits within their lending strategy, establish clear adoption plans, and incorporate the program effectively into their sales and finance workflows.
• Use dealer activity and performance data, including user engagement, credit applications, offers, signed contracts, and funded loans, to identify growth opportunities, declining utilization, and accounts requiring additional support.
• Develop the appropriate engagement strategy for each dealership through targeted email and phone outreach, strategic virtual business reviews, automated reporting, and practical account plans with clear actions and follow-up commitments.
• Partner with Sales, Risk, Product, and Operations to resolve dealer barriers, escalate recurring product or process issues, maintain clear account documentation, and share insights that improve Upstart’s remote dealer-management model.

Qualifications

• 3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role.
• Experience launching, onboarding, implementing, or activating new customer or dealer partnerships.
• Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor account activity and performance.
• Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans.
• Experience leading customer training, onboarding, performance reviews, or strategic meetings in a remote environment.

Requirements

• Knowledge of dealership sales and finance operations, indirect auto lending, lender strategy, and dealer account-management practices.
• Ability to guide dealership leadership, finance managers, and frontline users through new lender adoption and workflow changes.
• Ability to interpret dealer performance, application, lender-activity, and utilization data to guide launch and account strategy.
• Experience building or using automated reporting, email campaigns, portfolio alerts, or customer-engagement workflows.
• Experience supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts.
• Familiarity with RouteOne, Dealertrack, dealership CRM systems, credit-reporting providers, or similar automotive technology.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).