[Hiring] Senior Coordinator, Industrial Sales @Waste Management, Inc. (WM)

Role Description

This position is remote and will support the Southern Tier.

• Sets up and maintains digital customer records and provides administrative support for the Technical Service Center and Industrial Sales Team.
• Provides service and support for internal and external customers.
• Leads process change initiatives and contributes to the onboarding of new Industrial Sales Coordinators.
• This job has no supervisory duties, but may occasionally act as a team lead.

Essential Duties and Responsibilities

• Conducts routine data maintenance of sales, web, landfill, Visor and company landfill systems.
• Performs data entry into WM systems.
• Performs quality assurance reviews of account setups.
• Prepares customized bills, exports from WM systems, and various letters and correspondence upon request.
• Prepares volume and revenue reports for sales reps and customers.
• Supports billing inquiries or special bills.
• Coordinates waste profile renewals.
• Maintains electronic and “hard copy” filing systems.
• Provides customer support via phone and email.
• Performs special projects and other duties as assigned by Supervisor.
• Trains and mentors new Industrial Sales Coordinators.
• Trains existing employees on process changes and tool enhancements.
• Surfaces process improvement opportunities and execute implementation.
• Acts as interdepartmental liaison to resolve issues and drive improved partnerships.
• Leads market area projects.

Qualifications

• Must live and work in the US.
• High School Diploma or GED (accredited).
• 3 years of relevant work experience (in addition to education requirement).

Physical Requirements

• This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this position across the U.S. is $19.47 - $29.16/hr. This represents a good faith estimate for this position. The specific hourly rate offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

• Competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.
• Benefits may vary by site.

Company Description

WM is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity.

• Provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada.
• Has the largest disposal network and collection fleet in North America.
• Largest recycler of post‑consumer materials.
• Leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants.
• Fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America.