[Hiring] Senior Client Success Strategist, Enterprise Accounts @Bazaarvoice

Role Description

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.

As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.

What You'll Do:

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10).
• Ensure renewal and growth of each account in your portfolio.
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally.
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives.
• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future.
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions.
• Craft compelling narratives out of performance data to convey our value.
• Attend and host relationship building and networking events.
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business.

Qualifications

• 3+ years experience managing large recurring enterprise deals.
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
• Charismatic and exceptional communicator.
• You are naturally consultative and love to teach complex concepts in a simple way.
• You love brainstorming, creative thinking and are an excellent problem solver.
• Project management comes easy to you and you have the ability to prioritize and maintain focus.
• Deeply analytical and excited to dig into the data.
• Not afraid of a complex technical product.
• You are energetic, positive, and have a solutions-first approach.
• You are unafraid of taking on new responsibilities.
• You are self-directed, hard-working, and passionate about what you do.
• You have a take control and get things done mindset, and activity that reflects such.

Requirements

• $100,000 - $110,000 a year.
• Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level.
• Your recruiter can share more about the OTE range and total compensation package during the hiring process.

Benefits

• Customer is key: We see our own success through our customers’ outcomes.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive & curiosity.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives.