[Hiring] Senior Client Success Manager, Enterprise @Indeed.com

Role Description

In this role, you’ll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You’ll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you’ll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You’ll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources.

• Partner with Sales on strategic account planning.
• Join client calls to identify revenue and product opportunities.
• Manage escalations with a solutions-oriented approach.
• Uphold SLAs and documentation standards.
• Collaborate with technical, product, and external teams to resolve complex issues quickly.
• Manage high-impact on-site client engagements when possible.
• Continuously grow your AI, product, and process expertise.
• Apply what you learn in practice and share best practices to elevate team and client outcomes.

Qualifications

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).
• Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
• Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
• Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
• Uses data, trends, and client insights to identify product adoption and growth opportunities.
• Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.

Requirements

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Benefits

• Quarterly bonuses.
• Restricted Stock Units (RSUs).
• Paid Time Off policy.
• Many region-specific benefits.