[Hiring] Senior Business Consultant, Dedicated Success @Realtor.com Careers

Role Description

The Senior Business Consultant, Dedicated Success is responsible for leading, growing, and retaining Realtor.com’s most strategic and highest-value customer relationships. In this senior role, you’ll manage a portfolio of approximately 25 premier strategic accounts, developing deep executive-level relationships that cement Realtor.com as an indispensable business partner. You will provide a personalized, high-touch luxury experience, overseeing the entire post-sale lifecycle—from strategic implementation and custom training to high-stakes escalations and enterprise-wide renewals. As a strategic leader, you will build sophisticated partnerships based on trust, data-driven insights, and a deep understanding of your customers' long-term business goals.

What You’ll Do

• Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partner.
• Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
• Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
• Retain and grow revenue with your customers by managing their post-sale experience, including product implementation, training, ongoing support, escalations, retention, and renewals.
• Travel for conferences, events, and customer engagement (~10% of your time).
• Execute effectively towards company initiatives set by leadership and corporate OKRs.
• Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue and improve the experience of high-value customers.
• Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
• Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

Qualifications

• Bachelor’s degree.
• 10+ years of account management experience, specifically focused on strategic, enterprise, or key major accounts.
• Excellent verbal and written communication skills.
• Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
• Salesforce experience.
• Knowledge of the real estate industry.
• Experience with technical customer support.

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage.
• Family forming benefits.
• 13 Paid Holidays.
• Flexible Time Off.
• 8 hours of paid Volunteer Time off.
• Immediate eligibility into Company 401(k) plan with 3.5% company match.
• Tuition Reimbursement program for degreed and non-degreed programs.
• 1:1 personalized Financial Planning Sessions.
• Student Debt Retirement Savings Match program.
• Free snacks and refreshments in each office location.