[Hiring] Senior AVP, Healthcare Payer Account Management @EXL

Role Description

The Senior Assistant Vice President, Healthcare Payer Account Management (SAVP), serves as a strategic leader responsible for driving revenue growth, deepening senior-level client relationships, and shaping the vision and execution of complex, data-driven healthcare solutions. This role blends high-impact account management with consultative solutioning—leveraging expertise across analytics, cloud technologies, digital transformation, and emerging innovations to address client pain points and uncover new opportunities.

Acting with cross-functional teams, the SAVP aligns business objectives with technical capabilities, ensuring seamless delivery, robust financial oversight, and the development of forward-looking, value-centered solutions. Success in this position requires a strong healthcare technology background, exceptional stakeholder management, advanced problem-solving acumen, and the ability to translate analytics and digital capabilities into meaningful, scalable outcomes for strategic clients.

Responsibilities

• Achieving revenue growth through new buying center acquisition and expansion within the strategic account and their subsidiaries.
• Orchestrate vision and strategy for growth for key elements of the strategic account.
• Lead the Go to Market effort along with Solutioning, and/or SMEs from various business units.
• Support Client Management initiatives – track open items related to key deliverables, status updates, and client communications leveraging Salesforce.
• Manage client administrative requests including updated information on contracts, staffing, and locations.
• Maintain oversight of key financial metrics in assigned areas of the strategic account.
• Support internal P&L reporting.
• P&L Analysis and review including R&R and cost.
• Revenue and GM forecasting.
• Manage contracting processes for assigned areas of the strategic account.
• Quarterback for assigned areas of the strategic account.
• Partner with the client CIO/CDO/CAO and/or business teams to identify various opportunities and initiatives.
• Collaborate with EXL Health Data & Analytics and Digital vertical teams to develop embedded analytics and digital solutions.
• Consolidate learning from multiple projects to help develop new services and solution offerings.
• Research emerging technology trends and create a direction for operations.
• Work seamlessly with other teams including Operations, Account Teams, and Technology.
• Identify “white space” and create value propositions to pursue as appropriate.
• Meet with strategic account stakeholders to understand their pain-points and design high-impact solutions.
• Sell capabilities including Digital, Automation, Technology services, and Analytic services.
• Provide Advisory Services to strategic accounts and internal EXL colleagues.
• Explore and capitalize on opportunities to cross-sell and up-sell.
• Collaborate with delivery team and internal SMEs to craft innovative solutions.
• Bring a consultative approach in client engagement.
• Demonstrated success and understanding of contingency labor usage.
• Exceptional abilities to develop “land & expand” tactics.
• Understand the business side of strategic accounts to address technical pain points.
• Understand the US healthcare system and inform solution/service and product design.
• Leverage hands-on understanding of multiple analytical skill-sets.
• Maintain contact with Strategic Client DATA buyers.
• Build senior and strategic relationships through delivery excellence.
• Maintain relationships with all other EXL Strategic Client teams.
• Translate EXL features into solving Strategic Client pain points.

Qualifications

• 10 plus years experience in delivering technology solutions in client-focused roles.
• 3-5 plus years experience and proven track record in selling technology services.
• Prior experience as a practitioner is preferred (Data Science, Data Engineering, Programmer/Analyst, Full Stack Developer, Data Analyst).
• Healthcare experience in health plans, payors, provider systems, and various analytical solutions.
• 3-5 plus years experience working in a management or leadership capacity.
• Bachelor's degree required; Master’s degree a strong plus in a relevant field.
• Strong executive-level client facing skills and ability to communicate complex analytical concepts.
• Excellent oral and written communication skills.

Preferred

• Multi-disciplinary technologist who enjoys designing, executing, and selling Healthcare solutions.
• Deep understanding of the US Healthcare value chain and key impact drivers.
• Knowledgeable about how data science solves organizational problems in healthcare.
• Hands-on experience in two or more areas of the data and analytics technical domains.
• Deeply knowledgeable with at least one cloud platform (AWS, Azure, Google Cloud Platform).
• Strong problem-solving and analytical skills.
• Experience ramping up analytics programs with new clients.
• Ability to engage in consultative selling.