[Hiring] Senior Account Manager - Client Services @UnitedHealth Group

Role Description

The Sr. Account Manager drives retention and growth through development of account strategies and business relationships with external clients. In this role, the focus will be on delivering best-in-class service to clients, leading and managing internal and external relationships, as well as developing new business from existing clients.

This role operates in a fast-paced, high-visibility client environment and requires the ability to quickly assume ownership of complex accounts with minimal oversight. A key focus will be leading 1/1 readiness activities and operational project execution for a large, complex client.

The ability to proactively identify client needs and establish proactive plans will be key. This role will conduct customer consultations, lead applicable negotiations, and work with internal partners to support client commitments and contractual deliverables.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This role must be able to support Pacific Time Zone hours.

Qualifications

• 4+ years of external client-facing Healthcare Account Management or client implementation project management
• 3+ years of project management experience (PBM/Health Plan preferred)
• 3+ years of experience in tracking and planning projects, working with large data sets, and making data-driven analytical decisions
• Proven solid understanding of pharmacy/PBM operations and infrastructure
• Experience leading client-facing meetings, including agenda setting, facilitation, and follow-up action management
• Experience with Medicare Part D and CMS regulations
• Ability to support PST time zone hours
• Driver’s License and access to reliable transportation

Requirements

• 3+ years PBM project management experience
• Experience and understanding of PBM client impact reporting, root cause analysis, and full remediation
• Experience developing large project timelines and driving cross-functional project teams to meet deadlines
• Experience with 1/1 PBM client readiness and operational planning
• Experience with Smartsheet or similar project management tools

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)