[Hiring] Senior Account Manager @M3USA

Role Description

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

• Owning bidding process for projects including full understanding of project costs and feasibility
• Achieving targets for revenue, profitability and sale growth by developing strong relationships with assigned clients and seeking out new sales opportunities
• Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively networking within existing client contacts for any new business/prospects
• Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
• Diplomatically responding to difficult or unusual client issues
• Managing bid requests, and ensuring proper and timely delivery
• Following up on bids, keeping a record of the outcome and discussing change of strategy with your direct manager if needed
• Collaborating with partners and vendors to ensure seamless project execution
• Acting as the liaison between Sales and Project Managers on all projects

Qualifications

• Bachelors degree or equivalent work experience required
• 4-5 years of professional market research experience
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Excellent verbal and written communication skills
• Solid time management skills
• Ability to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Requirements

• Must be willing to work in IST shift hours
• All your information will be kept confidential according to EEO guidelines.