[Hiring] Senior Account Manager @GO-Global Outsourcing Inc

Role Description

The Senior Account Manager is responsible for driving revenue growth for a leading global hospitality company by proactively identifying, qualifying, and developing group business opportunities for both domestic and international opportunities. Approximately 80% of the role’s activities are focused on group business, with the remaining 20% dedicated to corporate business transient (third party) business. The role emphasizes generating high-quality leads, building and maintaining strong client and partner relationships, and working collaboratively with sales and operations teams to convert inquiries into confirmed business. The ideal candidate is results-driven, customer-focused, and capable of managing multiple accounts and segments in a fast-paced environment. This is a fully remote role; however, the candidate must be based in the Greater Jakarta metropolitan area (Jabodetabek) to effectively support the assigned market. Approximately 30% travel is expected within the local market to support in-person sales visits, events, and customer engagement, with occasional international travel.

Qualifications

• 3–5 years of experience in hospitality or travel industry sales, account management, or business development
• Familiarity with group and transient 3P business preferred
• Proven ability to generate, manage, and convert sales opportunities across multiple market segments
• Strong selling, negotiation, and presentation skills with the ability to influence stakeholders at all levels
• Skilled in building and maintaining professional relationships through in-person meetings, email, video conferencing, and phone
• Excellent written and verbal communication skills with a professional appearance and demeanor
• Self-motivated, enthusiastic, and results-oriented, with strong personal accountability
• Solid analytical skills to assess performance and identify revenue growth opportunities
• Highly organized with strong administrative, time-management, and multitasking capabilities
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, WebEx, and Zoom
• Experience using Salesforce or a similar CRM system
• Remote role, requiring a high level of independence and effective self-management
• Flexible working hours and willingness to take on additional or ad-hoc responsibilities as reasonably required

Requirements

• Serve as the primary point of contact for assigned accounts, building strong, long-term client relationships
• Maintain regular communication to understand client needs, priorities, and upcoming opportunities
• Drive revenue growth through proactive prospecting, lead generation, and opportunity development
• Focus on ~80% group business and ~20% transient (third-party) business
• Identify and execute upsell, cross-sell, and market share expansion opportunities
• Develop and implement account-specific sales strategies and action plans
• Represent the client's portfolio as a preferred partner through strong product knowledge and service excellence
• Participate in industry events, sales calls, and market engagement activities
• Manage contract renewals and negotiated agreements to support retention and long-term growth
• Address and resolve client issues professionally, escalating when needed
• Maintain accurate records of sales activities, pipeline, and account interactions in Salesforce
• Ensure CRM data, forecasts, and reporting are up to date and compliant with company standards
• Keep a current Outlook calendar reflecting meetings, travel, and commitments
• Manage expenses and documentation in line with company guidelines
• Participate actively in internal meetings, calls, and forums
• Collaborate effectively with internal stakeholders across teams
• Adhere to client's policies, processes, and governance standards
• Demonstrate flexibility to support business needs, including non-standard hours
• Monitor account performance and pipeline health using reporting tools and Salesforce
• Analyze trends, risks, and opportunities across accounts and markets
• Evaluate performance using revenue metrics and commercial indicators
• Refine sales strategies based on insights, client feedback, and market conditions
• Prepare and present performance updates and recommendations to internal stakeholders

Benefits