[Hiring] Senior Account Director Digital Solutions @Virtual Identity AG

Role Description

This is a client-lead role. You own client relationships and the commercial growth that comes with them.

• No disciplinary responsibility.
• Not an operational project role.
• If what energizes you is owning the client and growing the business — rather than carrying disciplinary responsibility or running project operations — you are in the right place!

Qualifications

• A genuine pull toward owning client relationships, commercial growth and energizing the team around the client.
• At least 6 years in client service, account management, or consulting (agency side or in-house).
• A completed university degree (engineering, economics, or similar) or a comparable qualification.
• A strategic mindset and real enthusiasm for digital topics.
• Curiosity about people: you connect easily, listen closely, and quickly see what matters.
• Proficient English and very good German (written and spoken).

Requirements

• You are the face of VI for the clients you manage — their first call, their trusted advisor, the person who reads a situation and strikes the right tone every time.
• You build close, trusting partnerships with a portfolio of clients and are their primary point of contact.
• You do not just process briefings; you actively help clients to uncover and solve their real business challenges along their customers' digital journey.
• You turn business challenges of your clients into signed offers.
• You shape the account team rituals to create the right atmosphere, ambition and dedication to deliver outstanding results that win the clients' hearts and minds.

Company Description

At Virtual Identity we are passionate about tackling day-to-day problems, solving them digitally and coming up with solutions that are not only fun but – most importantly – useful. For people as well as brands.

• We have done so for the past 30 years and are currently counting 150 colleagues across four offices in Munich, Vienna, Freiburg and Porto.
• We are always looking for new talents, willing to push digital boundaries as well as their own – through exciting projects, trainings and of course working within a team of motivated colleagues.