[Hiring] Revenue Enablement Manager @Flight Centre

Role Description

The Revenue Enablement Manager plays a pivotal role in shaping a consistent, high‑impact customer experience across the full post‑sale lifecycle. Partnering closely with Customer Success, Onboarding, Sales, Product, Marketing, and Operations, this role drives retention, expansion, and long‑term customer value. You’ll design and deliver enablement that equips teams with the right skills, content, and tools at the moments that matter most. This is a highly collaborative opportunity with visible impact on revenue growth and customer outcomes.

Key Responsibilities

• Design and execute lifecycle enablement strategies aligned to onboarding, adoption, optimization, renewal, and expansion stages.
• Partner cross‑functionally to ensure consistency and alignment across the customer lifecycle.
• Develop and maintain lifecycle playbooks, job aids, templates, and workflows in a centralized enablement library.
• Enable customer‑facing teams on retention motions, renewal readiness, and expansion value conversations.
• Collaborate with Enablement Tech to optimize lifecycle workflows and technology adoption.
• Deliver ongoing training and coaching focused on customer outcomes and value realization.
• Lead cross‑pillar initiatives that improve customer experience, efficiency, and lifecycle execution.
• Use data and insights to identify lifecycle gaps and recommend continuous improvements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned.

Qualifications

• Minimum 2 years in Customer Success, Account Management, or a customer‑facing role.
• Strong experience in enablement, learning & development, or lifecycle‑focused roles.
• Proven ability to work in cross‑functional, matrixed organizations.
• Experience partnering with Sales, CS, Onboarding, Enablement, and Operations teams.
• Experience with Gong, Highspot, or similar revenue enablement tools (preferred).
• Demonstrated ability to support process change, training, and system adoption initiatives.
• Strong attention to detail and ability to work independently in a fast‑paced environment.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.