[Hiring] Representative Lead, BPS Client Service & Support @FIS Global

Role Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

It’s an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!

What you will be doing:

• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.
• Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.
• Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution.
• Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.
• Works to maintain and grow client relationships while ensuring ongoing customer service.
• Develops deep knowledge on FIS solutions and services provides thought leadership.
• Manages technical engagement on projects and is responsible for oversight of vendors and subcontractors.
• Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function.
• Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.
• Other related duties assigned as needed.

Qualifications

• Graduate (science/analytics preferable)/MBA.
• Minimum of 10 years of experience in technology/Financial services organizations.

Requirements

• Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry.
• Proven track record in client relationship management, service delivery and/or the sales of technology products and services.
• Demonstrated experience in Program/Project Management in delivering enterprise scale initiative.
• Proven ability to build consensus across senior leadership and influence decision making.
• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge.
• Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business.
• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction.
• Displays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients.
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clients.
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise.
• Demonstrates the ability to lead by example and motivate professional level staff.
• Displays strong leadership qualities, decision making abilities, and strong business judgment.
• Possesses strong personnel management skills.

Benefits

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team.
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• A broad range of professional education and personal development opportunities.
• A work environment built on collaboration and respect.